Vice President - Digital Advisor​/Sales - Service

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Job Description - Vice President - Digital Advisor/Sales - Service Now (INS
029572)

Vice President - Digital Advisor/Sales - Service Now - INS
029572

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Vice President - Digital Advisor/Sales - Service Now

The Senior Digital Advisor / Sales will be a member of a dynamic team driving growth of digital solutions in a prioritized portfolio of accounts. Creating, shaping, and responding to the ever‑increasing new challenges being faced within one of the specific industry verticals such as consumer goods, retail, Banking & financial services, in support of Genpact’s Sales and Transformation Services community.

The digital sales team has recently enjoyed good growth and made notable wins with new logos, as well as increasing the digital footprint with existing customers. This role will identify, shape and close revenue generating opportunities in new and existing accounts on a foundation of carefully selected & curated, repeatable offerings and solutions for driving change in specific vertical industries. The role will combine leading edge digital solutions with your deep domain expertise to create innovation and thought leadership opportunities!

Act as a trusted advisor in establishing relationships (in partnership with Genpact Sales and SMEs / Solution Architects), and assisting clients think through challenging business opportunities. Demonstrate an understanding of a client’s business and use digital technologies to craft transformational value propositions for the clients.

Proactively create, identify, and develop opportunities for SaaS solutions (specifically focusing on Service Now).

Provide domain and digital solution expertise and support to internal teams including participation in RFI, RFP, proactive bids, customer‑facing envisioning sessions/demonstrations, assessments, and workshops.

Collaborate with cross‑functional Genpact’s team to assess and scope new opportunities (Analytics, Data, Experience, Digital delivery etc.).

Own revenue and bookings targets for dedicated SaaS products and maintain up‑to‑date revenue forecasts and status in the enterprise CRM system.

Expand Genpact's positioning in the market by helping develop new offerings and thought leadership marketing.

Own delivery estimations, solutioning and pricing for proposed client solutions and working closely with Genpact and client is legal in the creation and review of customer commercial agreements, license / SaaS, SOW, change requests etc.

This role reports to the Global Growth Leader for Digital. The Senior Digital Advisor / Seller will work in close partnership with Genpact Sales, Solutions, SMEs, and other consulting leaders within Genpact in successfully establishing and growing client relationships, innovating with clients and winning deals.

Minimum Qualifications

• Leaders with deep domain and proven knowledge and experience in digital licensed & SaaS products,…