AVP, Reporting Disability

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The position sits within the newly consolidated Data and Analytics (D&A) organization supporting the U.S. Business of Met Life. U.S. D&A assists all business lines of Met Life’s U.S. business (about 2/3 of Met Life Global by earnings) with everything related to data, analytics and data science, from data infrastructure, data governance, data engineering, data modeling, data analysis to business intelligence, data science and AI.

Met Life is seeking an experienced AVP of Reporting for Disability to lead product initiatives within its Group Benefits business. The objective is to responsibly expand Met Life’s market share in the Disability & Absence space and improve employer and participant satisfaction, while meeting cost targets. This individual will report to the Vice President of D&A for Absence, Disability & Life and collaborate with key stakeholders on the Disability product, U.S. Technology, and Sales & Service teams to ensure that the D&A reporting and dashboarding functions enable key Disability business goals and values.

The role will oversee D&A efforts to develop, deliver and continuously improve Disability reporting and dashboard solutions for customers and operational and service areas, supporting the Disability product’s business goals and the New Frontier strategy. The role is responsible for ensuring high‑quality, accurate and timely reporting solutions, and for evolving function beyond delivery to one that generates actionable insights that will drive business outcomes and enhance client experience.

The role will also serve as a key partner to Data Operations and Data Platforms teams, providing strong production support and upholding reporting resilience to maintain service excellence. In addition, it will establish and enforce standards for managing report inventories, optimizing report utilization and ensuring alignment with business needs. Through AI innovation, cross‑functional collaboration and a focus on analytics maturity, this role will be instrumental in ensuring that the Disability business remains competitive, secure, and adaptable in a rapidly evolving business landscape.

• Develop and manage the backlog for Disability reporting and dashboarding in the ADM model, in collaboration with Disability business and U.S. Tech leadership.
• Oversee the delivery of the Disability aligned reporting solutions in the ADM model, including standard and customized reports, dashboards and data feeds.
• Substantial automation of the reporting process via a combination of AI and self‑service enablement.
• Partner with Data Ops and Data Platform teams in response to incidents affecting Disability reporting and data pipelines, including support for customer impact analysis, mitigation steps, remediation steps, and root cause and permanent fix.
• Regularly review reporting inventory for consistent usage and relevance for Disability in the Data Reporting pillar, and incorporate reporting hygiene, enhancements and performance optimization activities into the backlog as needed.
• Governance:
  Establish and enforce governance standards for reporting inventory across internal and external stakeholders, including ownership, SLA definitions, change controls, notification protocols, and usage monitoring.
• New business:
  Oversee intake of reporting requirements tied to new business initiatives, evaluating downstream impacts, working with business and tech partners to coordinate testing and validation activities.
• Initiative delivery:
  Co‑develop and execute the reporting delivery for Disability, aligned with business objectives.
• Keep current with changes in the Absence & Disability market and relevant changes in Federal and State legislation and suggest proactive solutions within Disability reports and dashboards to address those changes.
• Keep current with changes in technology and services available on Azure, and proactively suggest solutions based on emerging technologies.
• Executive leadership:
  Serve as a vital member of the extended Disability leadership and governance team, participating in strategic planning…