Knowledge Management System Admin, Learning and Development

Knowledge Management System Admin, Learning and Development

Position
: 12-Month Temporary Assignment

Employment Type
:
Temporary (12-Month Assignment) |
Schedule
:
Full-Time, On-Site, Monday - Friday, Business Hours |
Compensation
: $34 - $37/hr

Madison Approach Staffing is recruiting a Knowledge Management System Administrator to join a healthcare client’s Workforce Development team for a 12‑month assignment. This dynamic role combines technical expertise, instructional design, and system administration to support learning management systems and competency databases across a healthcare network.

As the Knowledge Management System Administrator, you will play an integral role in the development, integration, and implementation of learning management systems and digital competency databases. Working directly with senior leadership, you will ensure seamless delivery of online training, maintain system integrity, and provide technical expertise that enables the organization to achieve its learning and development goals. You will also facilitate trainings for front‑line employees.

• Learning Management System Administration
  • Maintain and optimize the learning management system to ensure high‑quality, easy‑to‑navigate content
  • Upload and manage eLearning courses and training content as requested
  • Update courses to reflect policy changes and organizational needs
  • Ensure system upgrades are implemented smoothly and efficiently
  • Provide ongoing system maintenance to achieve online training objectives
  • Monitor system performance and user experience
• User Management & Access
  • Assign and define user roles for organizational learners, including employed staff across all departments, credentialed medical staff, and contracted services personnel
  • Manage user access permissions and profiles
  • Ensure appropriate role‑based learning paths and requirements
• Competency Database Management
  • Implement and maintain comprehensive competency database systems
  • Collaborate with departments to build and upload standardized competencies for specific roles (nursing, radiology, allied health, etc.)
  • Ensure competency frameworks align with regulatory requirements and best practices
  • Update competency files to reflect evolving role requirements
  • Track and document competency completion and compliance
• Technical Support & Troubleshooting
  • Provide first‑line technical support for learner errors and access issues
  • Troubleshoot system problems and user challenges
  • Escalate complex technical issues to appropriate IT support teams
  • Create and maintain user guides and troubleshooting documentation
  • Respond promptly to support requests from learners and administrators
• Analytics, Reporting & Compliance
  • Maintain accurate records of training completion and competency achievement
  • Evaluate metrics to gauge training effectiveness and course compliance
  • Generate reports on learner progress, completion rates, and compliance status
  • Provide data‑driven insights to leadership on training outcomes
  • Monitor compliance deadlines and send completion reminders
  • Track and report on system utilization and engagement
• Collaboration & Communication
  • Partner with departments across the organization to refine online training strategy
  • Serve as subject matter expert on LMS and competency database capabilities
  • Share knowledge on how platforms can help achieve organizational goals
  • Provide ongoing feedback and updates on system enhancements
  • Disseminate information regarding system upgrades and new features
  • Deliver training to end‑users on system navigation and functionality
• Strategic Support
  • Support the development and implementation of digital learning initiatives
  • Recommend system improvements and enhancements
  • Stay current on LMS best practices and emerging technologies
  • Contribute to continuous improvement of learning systems
  • Participate in special projects as assigned

• Required Experience
  • 3‑5 years of LMS administration experience
  • Proven track record managing learning management systems in complex environments
  • Experience with user management, content uploads, and system maintenance
  • Strong technical troubleshooting and problem‑solving abilities
  • Healthcare or…