Solutions Engineer

Job Title: Senior Implementation Engineer

Location: New York, USA

Experience: 5+ years

Employment Type: Full-time, Permanent

Key Stakeholders: Engineering Teams

We are seeking a Senior Implementation Engineer to lead the deployment and integration of our AI-driven healthcare solutions. This role is both technically deep and client-facing, responsible for connecting our software to healthcare IT systems (EMRs, PACS, RIS, APIs), managing go-lives, and ensuring seamless solution delivery. You will serve as the primary technical point of contact for clients while collaborating closely with internal teams to optimize and scale our deployments.

• Lead Full Deployment Lifecycle:
  Manage end-to-end implementation including requirements gathering, system setup, configuration, integration, testing, and go-live.
• Client‑Facing Technical Liaison:
  Work directly with client teams to translate complex technical concepts, ensure smooth collaboration, and address integration challenges.
• System Integration:
  Design, implement, and troubleshoot integrations with client systems (EMRs, PACS, RIS, APIs) to ensure interoperability and high performance.
• Experience with DICOM is required.
• Experience with Epic, Cerner, and Meditech is required.
• Familiarity with Nuance Power Scribe and Microsoft PIN/Power Share is a plus.
• Deployment Optimization & Scaling:
  Analyze deployment performance, propose improvements, implement customizations, and plan multi‑site or large‑scale deployments.
• Monitoring & Maintenance:
  Oversee post‑deployment monitoring, troubleshoot integration issues, and implement ongoing improvements for high system availability.
• Clinical Workflow Understanding:
  Ensure seamless integration into radiology and clinical workflows to enhance user experience and decision‑making efficiency.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Product, Engineering, Customer Success, and Sales teams to define requirements, integration standards, and ensure alignment across project phases.
• Compliance & Standards:
  Ensure deployments comply with US healthcare regulations and data protection standards (HIPAA), maintaining complete documentation.
• On‑Site & Remote Support:
  Travel to client sites as needed to facilitate deployment, integration, and collaboration.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
• Strong background in healthcare IT, including EMRs, PACS, RIS, and API‑based integrations.
• Proven experience managing end-to‑end deployments from requirements gathering to go‑live.
• Deep understanding of radiology and clinical workflows to ensure smooth AI solution integration.
• Hands‑on expertise with HL7, FHIR, DICOM, Mirth Connect, and API development/management.
• Experience with Epic, Cerner, and Meditech; familiarity with Nuance Power Scribe and Microsoft PIN is a plus.
• Strong communication skills to interact effectively with both technical and non‑technical stakeholders.
• Excellent problem‑solving skills with the ability to anticipate and address challenges proactively.
• Knowledge of US healthcare regulations, HIPAA, and clinical workflow standards.
• Willingness to travel to client sites as required.

Mid‑Senior level

Full‑time

Information Technology

Software Development, IT System Custom Software Development, and Hospitals and Health Care