Technical Customer Success Manager

About Point Five

Point Five’s cloud efficiency posture management platform surfaces cloud waste that’s typically overlooked, equipping engineering and Fin Ops teams with action‑ready workflows that enable continuous optimization and measurable savings. Founded by the founders of Int Sights (acquired by Rapid7 in 2021), our team includes leading tech and business experts with unmatched cloud expertise and support from Index Ventures, Salesforce Ventures, Entree Capital, and Sheva Capital.

As a Technical Customer Success Manager, you will help our customers achieve measurable outcomes by driving adoption, engagement, and expansion through automation, data, and digital programs. You will act as a trusted advisor, providing technical guidance at scale while collaborating with internal teams to ensure customer feedback shapes our product and strategy.

• 4+ years of experience in Customer Success, preferably in a SaaS company with technical products.
• Familiarity with cloud platforms, APIs, and enterprise SaaS environments.
• Strong communication skills with the ability to engage technical and business audiences across digital channels.
• Data‑driven and analytical, leveraging customer insights to shape engagement and adoption strategies.
• Organized, proactive, and able to manage multiple accounts with a scale‑first approach.
• Minimal travel required (up to 10%).

• Experience with Dev Ops, engineering, or Fin Ops teams.
• Self‑starter, comfortable working in a fast‑paced startup environment.

• Manage the customer lifecycle at scale, ensuring a seamless experience from onboarding through adoption and maturity.
  
  Leverage automation, digital programs, and data‑driven insights to help customers reach their business goals.
• Provide technical guidance around best practices for optimizing cloud efficiency, engaging with engineering, Dev Ops, and Fin Ops teams.
• Proactively monitor customer usage, health, and engagement to identify risks early and deploy interventions to maximize value realization.
• Serve as a customer advocate internally, synthesizing insights from customer interactions and usage data to influence product development, support, and GTM strategies.
• Create scalable content (guides, playbooks, enablement materials) to drive self‑service adoption and technical enablement.
• Partner with Sales to identify expansion and upsell opportunities through scaled programs.

What We Offer

• Competitive compensation and benefits tailored to your region.
• A flexible, hybrid work model with global collaboration.

Point Five is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds, experiences, and perspectives to apply.

Mid‑Senior level

Full‑time

Information Technology

Software Development