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Desktop Support Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-02
Listing for:
Soho Square Solutions
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
Key Responsibilities:
- Provide L1/L2 support for end-user devices, including desktops, laptops, and peripherals.
- Troubleshoot hardware and software issues, ensuring minimal downtime.
- Manage user accounts and permissions via Active Directory.
- Assist with onboarding/offboarding processes, including device setup and decommissioning.
- Maintain documentation for support procedures and knowledge base articles.
- Experience in desktop support within a corporate environment.
- Familiarity with ITIL practices and ticketing systems like Service Now.
- Strong communication skills and a customer-focused approach.
- Ability to work independently and as part of a team.
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