Desktop Support Specialist

Desktop Support Specialist – Lower Manhattan, NY (Onsite)

Location: Lower Manhattan, NY

Employment Type: Full-Time

Work Schedule: Onsite, Monday-Friday – Once a month in Stamford location

We are seeking an experienced Desktop Support Technician to provide Level 2 end‑user support in a fast‑paced, executive‑heavy environment. This role requires strong technical expertise, excellent customer service skills, and the ability to support users both face‑to‑face and remotely.

• 5+ years supporting Windows OS (7 & 10), hardware, software, printers, and mobile devices.
• 5+ years of hands‑on Office 365 (O365) support experience.
• Proven break/fix troubleshooting experience; comfortable supporting users onsite and via VPN.
• Strong interpersonal skills; ability to work with executives and maintain a polished, professional demeanor.

• Active Directory administration
• Windows 10 deployment and upgrades
• Experience with enterprise environments

• End‑User Support (30%)
• Respond promptly to support tickets and document resolutions.
• Provide Level 2 support across regional locations.
• Communicate IT updates to internal customers.
• PC Setup & Maintenance (30%)
• Deploy PCs for new hires using standard hardware and images.
• Train employees on PC and networked equipment.
• Perform hardware/software upgrades and troubleshoot issues.
• Coordinate repairs and maintain hardware inventory.
• Software Support (10%)
• Assist with post‑deployment issues and local software support.
• Upgrade local server software as needed.
• Projects & Collaboration (10%)
• Participate in IT initiatives, testing, and audits.
• Support office remodels or relocations.
• File/Print Server Maintenance (5%)
• Maintain backups and networked devices.
• VoIP Phone Support (5%)
• Legal Compliance Support (5%)

• Strong customer service and reliability.
• Ability to work independently and as part of a team.
• Must be onsite 5 days per week.

• Opportunity for long‑term growth and technical advancement.
• Tuition reimbursement and support for certifications.
• Collaborative environment with clear career progression.

Contract to Hire position based out of New York, NY.

Pay and Benefits
The pay range for this position is $27.00 – $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

Hybrid position in New York, NY.

This position is anticipated to close on Dec 29, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.