Senior Client Success Manager

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Who We Are

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.

Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David

A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to



THE ROLE

We are looking for a results-oriented Client Success Manager who is passionate about being a strategic partner to our clients. This position is ideal for someone who is confident managing campaign execution and client relationships, while still growing strategically in their career.

As a CSM, you will oversee a portfolio of clients, serving as their day-to-day contact and campaign lead. You’ll collaborate closely with Sales, Operations, Analytics, and Product teams to ensure campaigns are launched on time, optimized effectively, and aligned with client goals. You’ll also contribute to performance reviews and identify opportunities for improvement and account growth.

This is a hybrid position based out of our NYC office.

Responsibilities

• Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
• Partner with Sales to successfully launch, manage, and scale new accounts, ensuring long-term growth and performance optimization
• Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
• Develop and manage a client roadmap outlining major milestones, testing initiatives, and opportunities for expansion.
• Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth.
• Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
• Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and campaign documentation.
• Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
• Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed.
• Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
• Maintain clear documentation of processes, timelines, and deliverables across your accounts.

• 2-3 years of experience in digital advertising, media, marketing, or client services, ideally within an ad tech, agency, or publisher environment.
• Strong client management and communication skills, with confidence leading campaign-related conversations.
• Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.
• Comfortable working cross-functionally with technical and non-technical teams.
• Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.
• Experience with campaign management tools, ad platforms (DSP/SSP), or reporting systems a plus.
• Self-starter with a collaborative attitude, eager to learn and contribute.
• Willingness to travel as needed.

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee…