Customer Success Associate

Overview

Brellium is building an AI-powered platform to help healthcare providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. We are seeking a Customer Success Associate to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. In this role, you’ll collaborate with Brellium’s Customer Success team while working closely with Clinical and Operations teams at mid-market and enterprise healthcare clinics.

This role might be for you if you are a people- and process-focused individual with a passion for cutting-edge technology. You thrive in a collaborative team environment, are excited to join a small, dynamic team, and have an interest in the intersection of AI and health tech. You are a creative problem-solver with excellent communication skills, comfortable in a fast-paced environment, and enjoy engaging with customers daily while helping refine internal processes and deliver meaningful impact.

• Own front-line communication with Brellium’s customers, coordinating with Clinical and Operations team members at mid-market and enterprise healthcare companies daily
• Efficiently manage, prioritize and resolve hundreds of support tickets each day
• Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials
• Collaborate with the engineering team to resolve platform issues

• Previously worked in a customer-facing role, ideally at an early-stage software startup
• Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also suitable)
• Extreme sense of ownership

Don’t worry if you don’t tick every box;
Brellium is building a diverse and balanced team that complements each other while covering the critical skills and experience.

• Healthcare and/or software company experience
• Prior experience building a ticket management system
• Experience creating content and guides for customers

The expected OTE range for this position is $75,000 - $85,000, based on a variety of factors including qualifications and experience. In addition to base compensation, this role includes an equity grant.

We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 11 paid holidays each year
• Flexible PTO
• Training and professional development
• Hybrid Work Schedule (4 days in-office)

Brellium’s mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care, starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients. We are a Series A company with over $16MM in funding and serve over 250,000 providers across all 50 states.