IT & Office Operations Assistant

XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!

Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!

As an IT & Office Operations Assistant, you’ll be the go‑to person for day‑to‑day technology needs across the office. Your responsibilities will include onboarding new employees, troubleshooting computer and system issues, maintaining conference room technology, managing IT equipment, overseeing access and security systems (employee badging), and coordinating vendor deliveries through our building’s vendor system. This role is ideal for someone early in their IT career who is eager to learn, problem‑solve, and make an impact.

• Provide hands‑on IT support for employees, including computer setup, software installation, and troubleshooting hardware/software issues.
• Support employee onboarding by preparing laptops, accounts, and conference room introductions.
• Manage conference room systems to ensure seamless video conferencing and meeting technology experiences.
• Create new employee badges, manage the badging system, and serve as point of contact for access control for all NYC employees.
• Keep IT equipment organized and maintain accurate inventory of laptops, peripherals, and other devices.
• Oversee vendor delivery scheduling and management through the building’s vendor portal; ensure Certificates of Insurance (COIs) remain current.
• Assist in general office operations: keeping the kitchen stocked, ensuring equipment functions, assisting with events and larger meetings, and collaborating with Executive Assistants to keep the office running smoothly.

• Strong technical aptitude and a genuine interest in IT and technology.
• Excellent troubleshooting and problem‑solving skills.
• Strong organizational skills with attention to detail.
• Ability to communicate clearly and effectively with both technical and non‑technical users.
• Comfortable multitasking and managing competing priorities.
• Previous internship, help desk, or IT support experience required.
• Previous office assistant experience preferred.
• Familiarity with Windows, macOS, Office 365, and video conferencing tools preferred.

Pursuant to New York City’s Pay Transparency Law the pay range for this position is $50,000‑$60,000 per year; base pay offered may vary depending on job‑related knowledge, skills, and experience.

Join the creative revolution at XR!