Deployment Strategist

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Valon is building the AI‑native operating system for regulated finance, starting with mortgage servicing. We’re a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans.

This wasn’t the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We’ve transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. Valon

OS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don’t just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Valon is rolling out its AI‑powered platform to large enterprise clients in a highly regulated, operationally complex industry. As a Deployment Strategist, you’ll be at the center of this transformation—on the ground, with customers—helping bridge the gap between our cutting‑edge technology and real‑world operational success. This is a hybrid role that blends strategy, product thinking, business operations, and technical problem‑solving. You’ll work directly with enterprise clients, translating complex needs into scalable workflows, troubleshooting issues in real time, and partnering with internal engineering and product teams to ensure that deployments succeed—not just technically, but organizationally.

You’ll spend time onsite during critical moments, deeply embedding with users, understanding nuanced challenges, and guiding implementation. This is an impact‑driven, high‑ownership role for someone who thrives in ambiguous environments and wants to help build something lasting.

• Support Enterprise Deployments – support and manage the rollout of Valon’s platform across multiple client work streams, driving adoption, usability, and long‑term value.
• Solve Client Problems – understand customer workflows, craft solutions that account for real‑world constraints, and partner with forward‑deployed engineers to build novel solutions — not just idealized specs.
• Partner with Clients – build relationships with customer stakeholders. Be present, thoughtful, and solutions‑oriented during all phases of deployment. Enable overall deployment success through close partnerships with clients.
• Bridge Customers and Product – translate ground‑level learnings into actionable feedback for our internal product and engineering teams. Help shape the evolution of our platform.
• Document and Operationalize – build internal playbooks, deployment tools, and reusable processes to scale future rollouts.

• Experience – 3+ years post graduate work in consulting, business operations, customer success, operations, or other fast‑paced environments requiring structured problem solving and strategic communication.
• Strong analytical thinking—you’re comfortable breaking down ambiguous challenges and identifying the levers that matter.
• Execution mindset—you own problems end‑to‑end and bring urgency to delivering outcomes, not just analysis.
• Technical curiosity—you don’t need to write production code, but you’re eager to learn tools like SQL, Python, and workflow platforms to get the job done.
• Clear, confident communication, especially with cross‑functional teams and external stakeholders.
• Willingness to travel and embed with customers (~25–50%), especially during high‑impact deployment phases.

• Familiarity with enterprise software deployments, workflow design, or implementation strategy.
• Experience working in regulated, operationally intense industries (e.g., financial services, healthcare, real…