IT Support Technician Desktop Support L2_PH
Job in
New York, New York County, New York, 10261, USA
Listing for:
Diverge IT
Full Time
position
Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 38 - 43 USD Hourly
USD
38.00
43.00
HOUR
Job Description & How to Apply Below
Location: New YorkAbout the job
Position :
Dedicated Service Engineer
Job Type: Full-time
Schedule: 8A-5P Monday - Friday
Pay Range $38.00 - $43.00 per hour
Work Location: On-site (Manhattan)
About Us:At Diverge
IT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Service Engineer to join our dynamic team and further our commitment to excellence.
Why Join Diverge
IT?
At Diverge
IT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.
Position Overview The ideal candidate will combine the hands‑on fundamentals of a help desk engineer with the robust problem‑solving skills of a systems administrator. They will demonstrate the capability to analyze and plan projects end‑to‑end, while also bringing the depth and wisdom of a veteran consultant who has 'been there, done that.'
What You Will Do
Advise clients and execute on a broad range of IT solutions tailored to today's digital landscape.Microsoft 365 products in areas of advanced security and compliance, identity and access management, enterprise mobility, Teams, SharePoint.Support Advanced Windows & macOSX; M365 & User Configs Support;
Endpoint management Support;
Create Directions/Procedures;
Resolves complex End User issues; VIP support;
Assists Level 1/2 engineers in resolutions.Migrate environments from on‑premises to the cloud, designing and architecting both modest and complex scenarios.Analyze customer networks, design, configure and implement solutions that optimize office productivity and connectivity.Lead initiatives that include comprehensive IT assessments and the development of robust security policies.Leverage your years of experience and certifications to work through familiar and unfamiliar scenarios that almost certainly include complications, bottlenecks and time constraints.Experience
Minimum 7 years of IT experience.Proven track record in consulting with a focus on Microsoft products and networking.Exposure to a wide range of IT solutions across diverse platforms.MacOSX SupportMicrosoft Office SupportBasic Networking SupportTroubleshoot computer issuesDiagnose root cause of issuesCertifications (Preferred)
High-level Azure certifications are preferred.MS-QSE1 Advanced Tier 2 CertificationApple Certified Support Professional (ACSP)CW University:
Automate AdministratorHDI Cert: HDI Desktop Advanced Support TechnicianAZ-900 Microsoft Azure FundamentalsMS-102 M365 Administrator ExpertEducation
Bachelor's degree in information technology, Computer Science, or a related field is preferred.Equivalent professional experience will also be considered.Essential Skills
Excellent problem‑solving and analytical skills.Effective communication and documentation skills with the ability to present technical information clearly.Ability to work independently and collaboratively in a fast‑paced environment.Benefits
401(k) with matching once eligibleHealth, Dental, and Vision Insurance eligible the 1st of the month following hirePaid Time OffProfessional Development and Certification Reimbursement (with approval)Join us at Diverge
IT and become a part of a forward‑thinking team that values your expertise and dedication. Your skills will help shape the future of our customers and your professional journey will continue to grow. Please submit your resume for consideration.
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