Desktop Support Engineer

Direct message the job poster from Executive Talent Solutions

• Managing our fleet of corporate mobile devices (working with carriers, vendors, configuring devices with Azure Intune, etc.)
• Provide high level email, desk-side and telephone support resolving day-to-day technical issues for 35+ users.
• Setting up, repairing, and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, MS Office and other financial software)
• Providing technical and analytical guidance as it relates to desktops, laptops, servers, networking, telephones, and other IT systems.
• Investigating and resolving application issues and daily job errors
• Dealing directly with customer support through user requests and queries.
• Familiar work with ticketing systems and escalations to higher tier support.

• 3 years of experience in technology support within the financial industry
• Self-motivated, creative and ability to work independently/Effective collaborator.
• Skillful at troubleshooting issues, and ability to work under pressure.
• Strong knowledge regarding Mobile Device Management
• Strong knowledge and experience in MS Office 365 (Applications and Administration), AD/Group Policy, Azure Intune, Autopilot, Azure Entra, Azure Virtual Desktop & Ninja One.
• Experience with scripting/automation, such as Power Shell

• Associate

• Full-time

• Information Technology

• Engineering Services and Information Services