Business Analyst; eCommerce Operations

The Global eCommerce Operations team is responsible for operational stability of hundreds of eCommerce sites and integrations across many brands and markets. This role plays a key part in the analysis of site health metrics, creating dashboards and reporting on KPIs to inform incident triage and improvements of our digital ecosystem.

A leader in this role will be passionate about operational excellence, using data to break down problems toward collaborative, impactful solutions.

To start, this is a highly cross-functional individual contributor role that supports the highest performing brands in North America.

• Build reports, dashboards, and data visualizations to facilitate ad hoc analysis and improve data-driven decision-making at all levels of the business.
• Create and identify metrics from various sources to highlight patterns, trends, and opportunities.
• Anticipate potential impact and proactively communicate issues/concerns immediately in order to avert operational inefficiency.
• Review and analyze key trends based on impact to form optimization recommendations.
• Conduct analysis and reporting on Peak Holiday time periods, site performance, etc.
• Establish relationships with cross-functional teams to enable best practice learnings and increased alignment across the division.
• Set and track OKRs on business performance for monthly and quarterly stakeholder review.
• Assist in the creation of new training and knowledge transfer materials.

• Bachelor's degree or relevant Google Analytics experience (Looker experience a plus).
• 5+ years of relevant work experience in project management, communicating to highly cross-functional stakeholders.
• Proven ability to work within a self-directed culture and navigate ambiguity as well as balance the needs of multiple stakeholders.
• Experience in systems thinking, e.g., you take the time to understand the bigger picture and focus on changing outcomes and behaviors vs. implementing tools and processes for the sake of it.
• Strong ability to analyze and solve problems, with attention to detail.
• Excellent communication, presentation, and interpersonal skills to influence across a matrixed organization.
• Ability to facilitate actionable working sessions with cross-functional teams across all levels.
• Experience and passion for creating and scaling new systems and processes.
• Comfortable with ongoing technological and organizational change.
• Proficiency with Jira and other Atlassian products.
• Proficiency with Excel and creating data charts from tables and formulas.
• High fluency usage with Google Analytics, Looker, and BI data management tools.
• Solid working knowledge in digital behavioral tools such as Full Story, Content Square, etc.
• Understanding of eCommerce, merchandising, browsing, and demonstrated interest and experience in leading technology projects.
• Familiarity and passion for eCommerce trends and best practices.

Mid-Senior level

Contract

Analyst

Retail