Senior Manager, Marketplace Operations

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About Index Exchange:
Index Exchange is a global advertising supply‑side platform that enables media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution.

Our radically transparent business practices and dedication to total market efficiency uphold the integrity of the programmatic ecosystem at large.

What We’re Looking For

• Leadership: You set a clear technical vision, empower your team, and drive impactful outcomes. You lead with a growth mindset, use data to guide decisions, and represent your team effectively across the organization.
• Technical Expertise: You bring deep knowledge of digital marketing and ad tech platforms. You’re confident in handling complex technical questions and stay curious about emerging technologies.
• Mentorship: You foster a culture of feedback and growth, coaching team members and junior leaders. You inspire high‑quality customer consultation and support career development.
• Outcome‑Driven: You thrive in fast‑paced environments, guiding your team with clear goals and data‑informed decisions to deliver strong technical and business results.
• Ownership: You take full responsibility for the solutions your team delivers, ensuring their quality, health, and continuous improvement.
• Operational Excellence: You define success through measurable metrics and implement scalable processes, tools, and standards to improve team efficiency and customer outcomes.
• Collaboration: You work cross‑functionally with internal teams to drive strategy, launch new capabilities, and improve customer experience through shared knowledge and aligned execution.

Here’s What You’ll Be Doing

• Be present for your team consistently, providing coaching, feedback and support for their career growth.
• Support your team through yearly performance cycles, developing junior members and creating career plans.
• Develop a deep technical understanding of Index’s product offerings to participate in experimentation, release, and development, and build new features.
• Contribute to our strategic working groups by providing insight into opportunities to improve current offerings, and become an SME within the TAM organization.
• Serve as a consultant to strategic marketplace partners, leading QBRs, scoping calls, and technical solutioning to address their business challenges.
• Support your team in tech scoping calls, client technical conversations, QBRs.
• Maintain knowledge of current industry trends, integration protocols, technical specs, and document best practices.
• Define playbooks for internal and external teams to execute integration and migration of new and existing partners to new product offerings.
• Ensure internal and external documentation is maintained and updated.
• Work with developers to build new tools to improve operational efficiency and troubleshooting.
• Perform operational tasks, performance monitoring, escalated troubleshooting, and support customers on APIs and Salesforce.
• Travel regionally to connect with team members and clients.
• Act as an escalation point of contact for internal teams for technical issues, product questions, and implementation best practices.

Here’s What You Need

• 7+ years of experience in Ad‑Tech at an Ad Exchange, SSP, DSP, or related media and entertainment content owners, OTT distributors, or ad‑server/mediation partners in a senior technical role.
• 2‑3+ years of previous experience leading a team or coaching.
• Advanced knowledge of OpenRTB specifications and requirements related to deals, DSP/ad‑server methodologies across all channels/formats.
• Ability to understand REST API documentation and use related API services.
• Expert knowledge of SQL, JSON, and experience querying complex datasets to view trends, identify anomalies, and diagnose root causes.
• Advanced problem‑solving, critical thinking, and analytical skills.
• Ability to learn and parse Kafka topics and audit log data.
• Expe…