Senior Specialist, Partner Integrations

About the Team

The Partner Integrations team connects Door Dash technology with the systems our merchants rely on. We support a mix of core products and new bets, building high-quality integrations that unlock growth, efficiency, and operational excellence for merchants  Door Dash expands the scale and breadth of integrated offerings, we are seeking talented individuals to join us and shape the future of our partner ecosystem.

This role sits on our New Bets pod, which is responsible for incubating and scaling new integration types within fast-growing areas of the business.

Door Dash is looking for a Senior Specialist who will manage and optimize integrations with third party point-of-sale systems, online ordering providers, and aggregators used by our top restaurant partners. Externally, you’ll serve as the Technical Account Manager representing Integrations ernally, you’ll strategize with our cross-functional Door Dash teams to build & operate world class integrations. This will include technical project management, go-to-market initiatives, data analysis, issue triaging, and client relationship management.

You will report into a Manager on our Partner Integrations team. This team is a part of Door Dash’s Merchant Strategy & Operations organization.

• Own the success of our Partner integrations by driving initiatives across technical teams, third party partners, and internal business stakeholders
• Identify, resolve, and escape day-to-day integration-related issues
• Serve as the voice of Door Dash in managing external relationships with our partners, leading implementation and process improvement
• Partner with product, engineering, and strategy & operations to discover & drive opportunities for improvement that come from data analysis and develop strategies to build and scale our integration platform
• You’ll help define the integrations roadmap in collaboration with other product and operations owners

• You’re a problem solver – You like being presented with difficult problems, getting into the weeds to triage for root cause, & coming up with a plan
• You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally
• You are detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech
• You’re a project manager – You have strong project & program management skills with a demonstrated ability to manage numerous engagements at once
• You are analytical – You are able to interpret complex data and synthesize it into business insights that drive product prioritization

• 2+ years of experience leading technology integrations / implementation with partners
• Demonstrated technical knowledge of integrations, APIs and, webhooks
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
• Hands-on working SQL experience to troubleshoot and self-serve
• Excellent written and verbal communication skills
• Bachelor’s degree required

Applications for this position are accepted on an ongoing basis

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).…