AI Operations Associate

AI Operations Associate

Department: Technology

Employment Type: Full Time

Location: New York

Looking for something fresh?

Day One Agency is hiring.

Day One is a creative agency committed to bringing fresh thinking to our work. Every. Single. Day. For us, every day is day one, a new opportunity to start from the beginning, find a new angle, and let our creativity and curiosity lead us to earn the unexpected.

We’ve built a reputation as a creative partner tuned for navigating culture today; helping brands build legacy through relevance. We’re looking to expand our growing AI Transformation practice with a new AI Operations Associate, reporting directly to our Senior Director of AI Transformation. You’ll become part of an award winning collective of cultural insiders
* and industry outsiders**, all of whom are storytellers at heart.

Below you’ll find some specifics about the role. At Day One, the job description is truly just the start. Our best team members are enthusiasts who opt-in and bring something to the party.

Ready to join a team that claimed a spot on 2024 & 2025 Fast Companies Most Innovative list, an Ad-Age Top Ten in 2024 + Agency to Watch 2025, Campaign Agency of Year 2025 and PR Week Midsize agency 3 years in row (2023, 2024 and 2025)?

Keep reading.

This position is full-time, requires a hybrid work schedule, and is only available in New York City.

• Partner with the Senior Director of AI Transformation to deliver internal AI initiatives, pilots, and tool onboardings.
• Keep projects organized, maintaining timelines, documentation, and progress updates across AI work streams.
• Collaborate with Creative, Strategy, Production, IT, and People teams to keep efforts aligned and moving forward.
• Track goals and metrics, helping capture learnings and impact along the way.
• Support AI tool onboarding, licensing, and system setup in partnership with IT.
• Support new AI tool rollouts by creating guides, templates, and training materials that make learning easy.
• Keep our internal AI knowledge base up to date with best practices, FAQs, and playbooks.
• Assist with planning and scheduling internal training sessions and workshops.
• Ensure our AI communications stay clear, consistent, and accessible for everyone.
• Help shape processes that make AI adoption simple and scalable across teams.
• Stay curious about emerging AI tools and share what’s relevant and inspiring for our work.
• Act as a connector between teams — helping spark excitement, build confidence, and bring ideas to life.

* TREND FORECASTERS, WRITERS, DESIGNERS, PRODUCERS, PEOPLE PERSONS, DIGITAL NATIVES, CULTURE HEADS, INTERNET ARCHAEOLOGISTS, MEME HISTORIANS

** ORGANIZERS, GLOBETROTTERS, DROPOUTS, SKATE SHOP ALUMNI, FORMER BARISTAS, SELF-TAUGHT DEVS, INDIE PUBLISHERS, FINE ARTISTS, SMALL-TOWN ESCAPEES

• Bachelor’s degree or equivalent experience.
• 3–4 years of experience in operations, program or project management, or digital enablement — ideally within creative, marketing, data-driven, or tech-focused environments.
• Experience working with or supporting teams using AI tools or automation, and genuine enthusiasm for helping others adopt new technology.
• Strong understanding of AI/ML concepts, data workflows, and emerging enterprise AI tools.
• Highly organized, detail-oriented, and proactive — you anticipate needs and take initiative to move work forward.
• Thrives in dynamic environments, keeping multiple projects and stakeholders aligned with clarity and ease.
• Excellent communicator who brings structure, transparency, and follow-through to complex initiatives.
• PMP, Agile, or Scrum certification is a plus.
• You approach every challenge with curiosity, navigate ambiguity with confidence, lead with empathy, and inspire others with your positive energy.

We value all of our employees and are happy to provide comprehensive benefits to help support them holistically in the best way we can. We offer all our employees:

• Health Care (Medical, Dental, Vision)
• Paid Time Off and Company Paid Holidays
• Summer Fridays
• 401K Retirement Plan with Company Match
• Lifestyle Spending Account
• Paid Parental Leave
• Commuter Benefits
• Company Credit Card
• Uber Business Account
• New Business Referral Bonus
• Employee Referral Bonus

The Company is committed to fair and equitable compensation practices. The base compensation range for this role is $75,000 - $85,000 and this position is eligible for benefits that include medical insurance (health, dental, and vision), retirement plan, paid time off, paid parental leave, new business and employee referral bonuses, etc. Please note that the compensation information provided is a good faith estimate for New York City based hires only and is provided pursuant to the New York City Pay Transparency Law.

Final compensation for this role will be determined by various factors such as candidates' relevant work experience, skills, qualifications, and location.