Network Operations Specialist

Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s U.S. national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless, building a cellular network that helps citizens regain control of their own data.

We have raised money from Andreessen Horowitz and other top‑tier VCs and are excited to grow the team.

We are relentless builders, constantly pushing the boundaries of what's possible. Innovation is at the core of everything we do. As a member of our team, you will collaborate seamlessly with a diverse group of talented engineers and other team members, enjoying dynamic interactions across the organization.

We are seeking a Network Operations Specialist to work on the rollout of new networks worldwide and ensure they operate at the highest standard once live. In this role, you’ll be at the center of our mission—helping the U.S. and its allies strengthen national security through resilient, cutting‑edge telecom infrastructure. You combine technical depth with operational leadership: able to dive into troubleshooting details while guiding teams through milestones, test cases, and process steps.

The role is the glue that turns plans into successful, secure, and reliable networks.

• Develop and execute test cases for new functionality launches.
• Configure devices and create repeatable runbooks to ensure smooth deployments.
• Gather customer feedback, create and manage trouble tickets, and dive into traces/logs to identify root causes—keeping documentation and resolution plans up to date.
• Define and document processes to ensure smooth operations, especially during launches and testing.
• Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals.
• Build and maintain critical systems and 3rd‑party tools that automate network operations.
• Develop anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks.

• 3+ years of experience in cellular core network deployments.
• Ability to analyze cellular system trace data and packet captures, quickly identifying where issues should be routed.
• Proven success operating as a flexible team player in a fast‑paced, cross‑functional environment while driving complex initiatives to completion.
• Experience drafting MOPs and executing maintenance windows.
• Strong organizational skills and attention to detail, including reviewing and managing detailed project plans.
• Hands‑on experience troubleshooting and resolving network outages.
• Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology.
• Familiarity with Agile practices and task‑management tools like Jira (preferred).
• Experience working closely with telco infrastructure vendors (preferred).

• Wireless Core Expertise – interpret documentation, analyze network logs, collaborate with vendors, and troubleshoot effectively.
• Innovative Mindset – spot opportunities for disruption in a legacy‑heavy telecom space.
• Team & Mission Oriented – align around objectives, execute across teams, and build trust by consistently delivering.
• Customer‑Centric – engage directly with customers to understand their needs and explain resolution progress.
• Organized & Precise – track details meticulously and deliver high‑quality results.
• Flexible & Adaptable – thrive in the fast‑changing environment of an early‑stage startup.
• Urgency‑Driven – move at startup speed, proactively seeking solutions.

• Do Excellent Work
• Respect the Opportunity (and each other)
• Overshare
• Bias Toward Action

• 401(k) match
• 100% coverage of medical, dental, and vision premiums for you and your dependents
• 12 weeks paid parental leave (for all parents, no waiting period)
• Stipends for
  • Family‑forming needs
  • Gender‑affirming care
• Unlimited PTO

• We are builders, choosing to spend our time building things that matter. Many of our people have backgrounds in Defense Tech and the…