Senior Facility Desktop Support Technician

Senior Facility Desktop Support Technician

Join to apply for the Senior Facility Desktop Support Technician role at NYC Health + Hospitals

Location:

New York, NY

Base pay range: $79,723.00/yr

• Resolves complex hardware and software issues that escape junior technicians.
• Performs root cause analysis to prevent recurring problems.
• Troubleshoots network infrastructure related to desktop connectivity.
• Mentors and trains junior technicians.
• Develops and documents best practices and procedures.
• Leads small IT projects and deployments.
• Manages and maintains desktop operating systems and software applications.
• Implements and enforces security policies and procedures.
• Manages user accounts and access permissions.
• Serves as the primary escalation point for complex technical issues.
• Communicates with vendors and other IT teams to resolve problems.
• Identifies and resolves potential issues before they impact users.
• Performs system performance monitoring and optimization.
• Contributes to the development of IT infrastructure improvements.
• Creates and maintains detailed technical documentation.
• Generates reports on support activities and system performance.
• Contributes to knowledge base articles.
• Participates in IT related projects, such as operating system roll‑outs or hardware refreshes.
• Often provides support to executive level employees.
• Provides on‑site technical support to users, addressing questions and issues related to audio‑visual (AV) systems for the network.
• Performs other duties as assigned or required.

• A baccalaureate degree from an accredited college or university and three (3) years of satisfactory, full‑time experience in mainframe computer, mid‑range computer, LAN or WAN computer environments, and/or local desktop support, one (1) year of which must have been in a supervisory capacity; or
• An associate degree or 60 semester credits from an accredited college or university and four (4) years of satisfactory, full‑time experience, including one (1) year of experience in a supervisory capacity, as described in "1" above; or
• A high school diploma or its educational equivalent and five (5) years of satisfactory, full‑time experience, including one (1) year of experience in a supervisory capacity, as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of thirty (30) semester credits, from an accredited college or university, for six (6) months of experience. However, all candidates must have at least a high school diploma or its educational equivalent and two (2) years of satisfactory, full‑time experience, including one (1) year of experience in a supervisory capacity, as described in "1" above.

• Extensive application support experience with Windows Operating System, Microsoft Office, and EPIC.
• Extensive knowledge of computer hardware, including PC, Laptop, tablet, and handheld devices.
• Excellent technical knowledge of PC internal components.
• Working knowledge of a range of diagnostic utilities, including Microsoft Diagnostic tool.
• Experience with desktop and server operating systems, including Windows and Linux.
• Familiarity with the advanced principles of ITIL, CompTIA A+, Six Sigma Lean Basics.
• Demonstrated experience in the management of a technical support team.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Experience with Help Desk ticketing systems (Service Now Preferred).
• Experience with any hospital system including but not limited to EPIC, Biomedical system, Laboratory System, etc. is a plus.

• Four years equivalent (corporate/hospital environment) work experience.

If you wish to apply for this position, please apply online by clicking the “Apply for Job” button.

Note:
Candidates selected for a position are required to come to NYC as part of their onboarding.