Learning & Technology Adoption Specialist

Responsibilities

• Core Technology Training & Onboarding:
  Deliver live training sessions (in-person and virtual) on core systems:
  Microsoft 365, document management, communication platforms, and legal tech tools
• Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
• Support firmwide training initiatives related to new software rollouts or major upgrades
• Personalized Coaching & Office
  
  Hours:
  
  Host "Tech Office Hours" in-person and remotely, offering 1:1 support and workflow-specific help
• Provide individual coaching for users seeking targeted refreshers or tool-specific assistance
• Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms
• Just-in-Time Learning & Content Development:
  Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets
• Maintain and enhance the firm's internal learning resource library
• Tailor training materials to highlight practical, real-world use cases - especially for AI and automation tools
• Needs Analysis &
  
  Collaboration:
  
  Track training trends and feedback to proactively identify skills gaps or emerging needs
• Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
• Share observations and user feedback with internal product and engineering teams
• AI & Innovation Enablement:
  Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
• Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
• Stay current on AI developments and recommend relevant training opportunities or adjustments