Senior IT Support Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2025-12-27
Listing for:
CFG Merchant Solutions
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Cybersecurity
Job Description & How to Apply Below
Location: New York
CFG Merchant Solutions, LLC (CFGMS) is a rapidly growing alternative finance company that provides working capital to small and medium‑sized businesses throughout the US in the form of Revenue‑Based Financing. We are seeking a senior IT technical support specialist to handle day‑to‑day end‑user support for a 120‑employee, multi‑site Windows environment to ensure the stability, security, and efficiency of IT systems. This role involves troubleshooting complex issues, mentoring junior staff, and contributing to IT projects and process improvements.
Responsibilities- Assist with managing and maintaining servers, workstations, and enterprise applications. Perform system updates, patches, and backups. Perform routine updates of Windows and associated applications. Resolve alerts on system configurations, such as Windows Defender and firewall.
- Ensure adherence to security policies and compliance standards. Assist with vulnerability assessments and remediation.
- Support IT infrastructure upgrades and deployments. Collaborate on cloud migration, virtualization, and automation initiatives.
- Maintain accurate technical documentation. Mentor junior IT staff and provide user training when needed.
- Manage SharePoint and the intranet environment across the enterprise.
- Handle end‑user technical support cases daily on‑site and via Team Viewer remote control. Set up and deploy new workstations and laptops as needed.
- Occasional travel.
- Experience with Azure services such as Entra , Sentinel, and Intune.
- Basic networking experience in a multi‑VLAN environment.
- Experience maintaining Windows GPOs for security and automated software deployment.
- Experience with Hubley software integration with SharePoint.
- Active Directory management experience in a multi‑site environment.
- Experience with Sonic
WALL firewalls. - Ability to create end‑user‑friendly technical how‑to knowledge base articles.
- Experience with SOC2 audits.
USD $100,000 – $130,000
Seniority LevelMid‑Senior level
Employment TypeFull‑time
Job FunctionTranslation and Localization (Industries)
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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