UX Designer; Lead

Optima Global Solutions Inc. is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima’s Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts.

Currently, we are hiring for the following position;

Our client, the Office of Technology and Innovation is requesting a User Experience (UX) Designer to support the NYC Child Care Digital Hub project.

The goal of this project is to create a single digital hub for families to learn about their child care options and find child care for their children aged 5 and below. The hub will also support child care providers by sharing information on how to begin and continue providing child care services to New Yorkers. The hub will include relevant content and features that could include a detailed screening process for parents, referrals section, information about available childcare services, and/or a unified map/provider services locator of child care providers.

The UX Design Lead is a strategic leader who advocates for user-driven and data-based digital experiences for New Yorkers. This position will report to OTI Digital Service and work closely with the Innovation Team in the Mayor’s Office to improve the digital experience of child care access for New Yorkers. The UX Design Lead will leverage interaction design and front-end development skills to create prototypes for user testing and implement design solutions that meet the needs of parents and childcare providers, ensuring the hub serves as a comprehensive resource for information, referrals, and services related to childcare in New York.

The Hub is nearing launch, so the position will be responsible for final design adjustments leading up to launch, as well as beginning to develop and test new feature prototypes for a version 2.0. After launch, the position will be responsible for tracking and analyzing performance metrics, refining the design, and building out and integrating new features for version 2.0.

• Collaborate with cross-functional teams, including product managers, UX researcher, content strategist, and developers, to translate user needs into design solutions.
• Develop prototypes and high-fidelity designs for the childcare hub website.
• Conduct prototype testing for new features, analyze findings, and develop design recommendations accordingly.
• Collaborate with a content strategist to develop the overall content design strategy and enhance user experience.

• At least 8 years of proven experience in user experience design, with a strong portfolio showcasing successful user-friendly consumer-facing solutions.
• Strong sense of visual design and styling including typography, spacing and use of layout.
• Proficiency in Figma with demonstrated experience in independently creating end-to-end design solutions.
• Strong understanding of user-centered design processes, including the ability to map users’ digital journeys, mock‑up low to high-fidelity, and create testable prototypes that enhance usability and accessibility.
• Ability to synthesize user research and data insights into design hypotheses and solutions.
• Ability to receive and synthesize teammates’ feedback to improve designs.
• Experience working with product and content strategists to translate outlines and requirements into design solutions.
• Experience working with developers to test out prototypes and conduct visual quality assurance to ensure that digital products were built the way they were intended.
• Strong communication skills, with the ability to articulate design concepts and strategies clearly to partners and cross‑functional teams in non‑technical language.

• Bachelor’s degree in relevant field (e.g., Design or UX Design, Human‑Computer Interaction, Computer Science).
• Experience working in…