Solutions Architect

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

To help hard-working New Yorkers build better tomorrows

Be New York's most loved financial institution by helping our members build their best financial futures

The Solution Architect is a strategic technical leader responsible for designing and implementing scalable, secure, and reliable solutions that address operational challenges and business needs. This role serves as a bridge between business requirements and technical execution, ensuring alignment with enterprise architecture standards and best practices. The ideal candidate will have deep experience in troubleshooting, process re‑engineering, and technical leadership within financial service environments.

Specific duties include, but are not limited to, the following:

• Match technical solutions to everyday operational and business issues.
• Coordinate the development, analysis, and implementation of end-to-end solutions.
• Troubleshoot technology and process issues across systems and teams.
• Identify alternative solutions, mitigate risks, and re‑engineer processes where necessary.
• Collaborate with developers, operators, end‑users and business analysts to analyze business requirements and design appropriate solutions.
• Translate business problems into scalable, secure, and reliable solution designs.
• Provide technical leadership and guidance to development teams, ensuring adherence to best practices and industry standards.
• Maintain a strong understanding of the Symitar/Jack Henry environment and its integration points.
• Build working relationships with team members and subject matter experts.

• Working closely with end users to articulate business problems and translate them into an appropriate solution design

• Follow architectural standards and governance in line with enterprise technology roadmap, regulatory requirements, and security standards and ensure security and operational integrity is sustainable.
• Work with Business lines to understand their technological needs and business strategy.
• Deploy and document changes in accordance with SDLC and change management processes.

• Proactively identify solutions to potential issues and embrace simplification.
• Serve as escalation point for high severity issues and troubleshoot / resolve complex incidents.
• Strengthen the software delivery process based on the Agile principles, including Scrum, Automated Testing, Continuous Integration and Deployment.

• Proven ability to troubleshoot complex systems and identify root causes.
• Experience with process optimization and re‑engineering.

• Ability to independently clarify and assess ambiguous issues to develop consensus toward a solution.
• Demonstrated analytical techniques and ability to make recommendations to technical and program leadership to improve the product, process or technology and present ideas clearly and concisely.

• Strong understanding of software development life cycles and agile methodologies.
• Experience with Symitar/Jack Henry core banking systems.
• Excellent communication and stakeholder engagement skills.
• Other:
  Desirable experience with SharePoint for collaborative products and workflows.

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We…