Associate Program Manager

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people – with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

As an Associate, PM, you will be part of a growing Program Management team. We are seeking someone who is highly organized, responsive, detail‑oriented, and has an ability to learn and adapt in a fast‑moving agency environment. You will manage small to medium scale data and technology projects with several parallel tracks of work from end‑to‑end with program management oversight. This is a hybrid position in our NY office that requires working onsite 3 days per week.

• Monitor and control fast‑paced data and technology projects, running a small to medium scale program with multiple projects.
• Work with data and technology interdisciplinary teams to manage schedules, deliverables and team capacity, clarifying and communicating project objectives and success criteria, troubleshooting internal issues and determining corrective action.
• Plan, organize and control activities of other Razorfish disciplines (specifically data and technology) with little to no oversight.
• Understand media, CRM and web site data infrastructure workflows and how data impacts client business objectives.
• Create interdisciplinary workback schedules, establish progress tracking process and produce effective reports to clients and senior stakeholders.
• Proactively identify and mitigate risk from the project plan, managing scope and change control to keep projects on schedule and within budget.
• Drive project delivery through effective internal and client meetings.
• Know the project inputs and documentation required for defining acceptance criteria, e.g. stories and use cases.
• Organize and use internal tools (Smartsheet, Adobe Workfront, Confluence, JIRA, Box, MS Teams, etc.) to meet project and client requirements.
• Track and manage team permissions and processes within the client’s ecosystems and Razorfish’s.
• Know our standard data deliverables (integrated marketing campaign performance reporting, key KPI’s, measurement plans, audience targeting and testing) and conduct regular reviews with client team members.

• Understand the basics of the different delivery methodologies with their pros and cons and their applicability; (Agile, Waterfall, Hybrid, Scrum, Kanban).
• Explain to team members all roles and responsibilities for each methodology.
• Provide feedback on how well team members are executing their roles and responsibilities.
• Select and proficiently use Razorfish tools according to chosen delivery methodology.

• Frame messages correctly through context or purpose and articulate messages with clarity and simplicity.
• Effectively communicate complex situations through additional context or insight.
• Apply effective basic and advanced communication skills (e.g. active listening, motivational skills, team building skills, teamwork skills or interpersonal skills) and identify the right media for communication.
• Set up and facilitate a wide range of meetings and interactions, including internal focused, meetings with clients, with suppliers or partners or within a local or global delivery team on a day‑to‑day basis.

• Distinguish project management hard skills from leadership soft (people) skills.
• Know emotional intelligence and importance of this practice and self‑awareness in professional and personal interactions.
• Model the way and set good examples for people to follow in everyday actions and self‑management.
• Challenge the process by asking hard questions and leading others into confronting realities.
• Encour…