Manager, Client Engagement

About R/GA

In our 40-year history, we’ve changed a lot—from a culture-defining film title studio (Superman, Alien, Ghostbusters); to an interactive advertising agency; to an award-winning product and marketing agency with design, technology, communications, ventures and IP practices. We like change, and like to navigate our clients through it too.

Our approach to work is always human first. This unwavering focus helps us create meaningful and memorable experiences that live across digital platforms and often blur the line between the digital and real worlds. We believe disruptive thinking happens when you collide experts in design, technology and culture.

As a Manager, Client Engagement, you drive projects forward by connecting information, solving problems, and pushing ideas in new ways. You leverage your own growth and the expertise around you to build mastery within the department.

You support small to medium-sized projects by combining program management, client management, and entrepreneurial leadership skills. You design plans, budgets, and contracts, track progress, and remove obstacles to ensure successful delivery, providing oversight throughout the project lifecycle. The Manager, Client Engagement is also a trusted partner and primary contact for junior clients, developing the ability to craft win‑win solutions for clients and R/GA.

For this role, you bring proven experience managing pharmaceutical marketing programs, including familiarity with Medical, Legal, and Regulatory (MLR) processes, hands‑on use of Veeva, and an understanding of social‑first and integrated 360 campaigns in the pharma space.

• Apply your knowledge of pharmaceutical industry workflows, including MLR review cycles and compliance considerations, to support smooth campaign execution.
• Partner with clients and internal teams to align on goals, scope, timelines, budgets, and delivery plans. Translate objectives into actionable schedules and ensure expectations are managed throughout the engagement.
• Act as the day‑to‑day contact for junior‑level clients, maintaining a constant flow of information, leading status meetings, sharing key updates, and escalating issues to leadership when needed.
• Apply sound client management techniques by clarifying objectives, fielding requests, sharing feedback, and representing the team’s recommendations with professionalism and clarity.
• Contribute a strong point of view informed by client business knowledge, asking smart questions, and giving constructive creative and strategic feedback to help push the work forward.
• Lead project execution by applying the right tools, processes, and methodologies to keep teams organized, work documented, and deliverables on time, on budget, and on brief.
• Collaborate with team members to create a culture of trust, respect, and constructive challenge.
• Delegate effectively, foster learning, and lean in where needed to get the best output.
• Work with leadership, craft leads, and Talent Management to design smart project staffing plans that consider resource mix, seniority, location, and freelance versus staff.
• Partner with Finance to build, track, and report on budgets. Monitor EAC, flag risks early, and propose solutions such as reallocation, rescoping, or PCNs.
• Support organic growth efforts by managing proactive work such as compiling creds or refining proposals, and identify new opportunities to bring to leadership.
• Ensure creative excellence by monitoring quality standards, understanding how feedback impacts delivery, and maintaining focus on both client satisfaction and R/GA’s standards of work.
• Serve as a knowledgeable resource for the project by connecting the right people, managing dependencies, and anticipating risks to keep delivery smooth.
• Demonstrate curiosity and growth by seeking feedback, exploring new ways of working, and participating in training and team‑building initiatives.

• Understands the complexities of pharmaceutical marketing, including compliance requirements and multi‑channel campaign nuances.
• Anticipates next steps, asks smart questions, identifies risks, and escalates issues to…