Associate Director, Business Leadership

About R/GA

In our 40-year history, we’ve changed a lot—from a culture-defining film title studio (Superman, Alien, Ghostbusters); to an interactive advertising agency; to an award-winning product and marketing agency with design, technology, communications, ventures and IP practices. We like change, and like to navigate our clients through it too.

Our approach to work is always human first. This unwavering focus helps us create meaningful and memorable experiences that live across digital platforms and often blur the line between the digital and real worlds. We believe disruptive thinking happens when you collide experts in design, technology and culture.

Our Business Leadership team serves as the first line of contact with our clients—identifying needs, guiding teams, and driving measurable outcomes. As an Associate Director, Business Leadership working on a pharmaceutical client, you will lead integrated projects within a highly regulated environment, translating complex business objectives into clear direction for internal teams while maintaining excellence in both strategic and creative delivery.

This role requires recent pharmaceutical marketing experience, with a strong understanding of legal, medical, and regulatory (MLR/PRC) processes, and hands‑on familiarity with systems such as Veeva Vault Promo Mats. You’ll partner closely with cross‑functional teams to navigate pharma workflows, ensure compliance, and deliver innovative, channel‑integrated work—including digital, social, creator/influencer content, and branded experiences.

You will manage multiple work streams, guide day‑to‑day interactions with Director‑level clients, and help shape engagement strategies that support long‑term growth.

• Serve as the day‑to‑day point of contact for Director‑level pharma clients—translating brand, legal, regulatory, and medical requirements into clear guidance for internal teams.
• Lead projects through the full lifecycle—from strategic planning and creative development through MLR submissions, Veeva routing, and final delivery.
• Manage pharma‑specific workflows, anticipating regulatory hurdles and shaping recommendations that balance creativity, compliance, and speed.
• Provide clear and constructive feedback on strategic and creative work, grounded in patient, or caregiver insights and pharmaceutical category norms.
• Predict client feedback and proactively present multiple pathways through complex regulatory constraints.
• Create nuanced timelines that reflect cross‑functional interdependencies, MLR cycles, partner agency inputs, and brand team needs.
• Advise clients on shifts in work streams, timelines, or regulatory implications—making recommendations independently where appropriate.
• Mentor and coach junior Business Leadership team members, including training on pharma compliance fundamentals.
• Lead internal team direction to create a collaborative, informed, and regulation‑aware working environment.
• Identify organic growth opportunities within the pharma business—leading proposals, staffing models, and scoping approaches.
• Partner with Program Management to manage scope and resources, flagging issues early and offering solutions.
• Drive profitability across your projects and understand how decisions influence broader organizational financial health.
• Support the creation of Quarterly Business Reviews, financial analyses, and recurring client communications.
• Confidently lead conversations around incremental fees, expanded scope, and evolving client needs.
• Participate in thought leadership and industry engagement related to healthcare marketing, digital innovation, and emerging technologies.

• Has strong project management and operational skills, including an ability to navigate complex, multi‑step regulatory workflows.
• Communicates clearly and confidently, especially when synthesizing regulatory feedback or providing strategic recommendations.
• Thrives in fast‑paced environments and adapts to evolving regulatory or business realities.
• Understands how pharmaceutical decisions impact other teams and can help…