Sr. Program Operations Manager - Chief Technology Risk Office

Location: New York

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
** Overall Purpose
** The Sr. Program Operations Manager reports directly to the CTRO and will manage a comprehensive organizational program that supports 2

LOD IT & Info Sec Risk management activities inclusive of workforce requirements, budgets, policies, strategic planning and operating objectives. This position utilizes a consultative approach and partners with executives, managers, and human resources and will be required to align with the company’s Enterprise Risk Management Leadership around the structure of the 3

LOD (three lines of defense) Program to ensure consistency in the implementation and operationalization across the organization.
** Essential Functions
*** Leads and manages the design, development, delivery and evaluation of learning events, programs, policies, and strategies in support of a high performing 2

LOD IT & Info Sec Risk organization.
* Exercise substantial independent judgment, administrative authority and discretion in areas such as needs assessment, consultation, leadership development, program design, resource allocation, and evaluation of outcomes to ensure best practices are incorporated and 2

LOD IT & Info Sec Risk objectives are achieved.
* Manage the 2

LOD IT & Info Sec Risk functions through cross-functional coordination with Enterprise Risk Management, Operational Risk Management, and the business in support of the company’s Three Lines of Defense (3

LOD) program.
* Regularly interact with senior management or executive levels on matters concerning 2

LOD IT & Info Sec Risk functional areas, divisions, and/or customers.
* Document and maintain the Security business continuity and disaster recovery plans/tests, in accordance with the Company’s Business Continuity requirements.
* Define, create, and manage strategies for the design, implementation and evaluation of programs that facilitate the professional development, leadership, and continuous learning for all 2

LOD IT&Info Sec Risk employees.
* In collaboration with 2

LOD IT&Info Sec Risk related areas, facilitates a comprehensive onboarding and Employee First Year Experience program for staff focused on the retention, engagement, and success of new employees, including tracking completion of new hire and annual Security Awareness training.
* Develops and delivers comprehensive training programs and learning events to meet the professional development and continuing education needs focused on supervisory, management and leadership development for all 2

LOD IT & Info Sec Risk employees, while developing and communicating clear training goals and measures of success against these objectives, focused on the goal of identifying and retaining key personnel.
* Utilizes organizational development theory, best practices, and approaches (ADDIE model, etc.) to develop and implement effective, comprehensive programs and learning opportunities.
* Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
** Minimum Qualifications
*** Education and/ or experience typically obtained through completion of a BS degree in Computer Science, Information Security or related field.
* A minimum of 12 years of experience in program management within Technology, Information security, or Risk environments.
* Possess familiarity with risk management frameworks, risk assessment activities, and risk mitigation strategies.
* Demonstrated expertise in program and project management and understanding of orchestration and learning models such as Waterfall, Agile, and ADDIE.
* Must possess a strong information security and technical background and comprehensive understanding of cybersecurity threats, data privacy regulations, and emerging technologies.
* Strong collaboration, communication, and people leadership skills in business and technical…