Deployment Strategist, Manager

About The Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We’re a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans, giving us deep insight into what it takes to create software that works in regulated industries.

The results speak for themselves – we’ve transformed mortgage servicing from a 0%‑margin business into 60%+ margins while dramatically improving customer experience. Valon

OS is our unified platform that makes every process structured and programmable and is perfectly positioned for the AI era.

Valon is rolling out its AI‑powered platform to large enterprise clients in a highly regulated, operationally complex industry. As a Deployment Strategist
, you’ll be at the center of this transformation—on the ground, with customers, helping bridge the gap between our cutting‑edge technology and real‑world operational success. This hybrid role blends strategy, product thinking, business operations, and technical problem‑solving. You’ll work directly with enterprise clients, translating complex needs into scalable workflows, troubleshooting issues in real time, and partnering with internal engineering and product teams to ensure deployments succeed—not just technically, but organizationally.

• Lead Enterprise Deployments:
  Oversee and manage the successful rollout of Valon’s platform across our client’s most complex business areas, ensuring adoption, usability, and long‑term value. Over time, lead a pod of other Deployment Strategists.
• Solve Practical, High Ambiguity Problems:
  Break down our clients’ most complicated challenges and partner cross‑functionally with R&D teams to drive solutions.
• Act as a Trusted Client Advisor:
  Develop deep relationships with senior client leaders and collaborate to design operational and technology solutions that maximize the value of Valon’s platform.
• Bridge Customers and Product:
  Translate ground‑level learnings into actionable feedback for our internal product and engineering teams, shaping the evolution of our platform.

• Experience in consulting, business operations, customer success, operations, or other fast‑paced environments requiring structured problem solving and strategic communication.
• Strong analytical thinking—you’re comfortable breaking down ambiguous challenges and identifying the levers that matter.
• Execution mindset—you own problems end‑to‑end and bring urgency to delivering outcomes, not just analysis.
• Technical curiosity—you don’t need to write production code, but you’re eager to learn tools like SQL, Python, and workflow platforms to get the job done.
• Clear, confident communication, especially with cross‑functional teams and external stakeholders.
• Willingness to travel and embed with customers (~25–50%), especially during high‑impact deployment phases.

• Familiarity with enterprise software deployments, workflow design, or implementation strategy.
• Experience working in regulated, operationally intense industries (e.g., financial services, healthcare, real estate).
• Exposure to AI, automation, or decision‑support tools, even if it’s not core to your past work.
• Comfort navigating legacy systems, manual workflows, and customer environments that aren’t "tech‑first".

• Be part of a small, high‑trust team tackling some of the hardest implementation problems in modern enterprise software.
• Get on‑ground exposure to real customer needs and help shape how technology is delivered in environments that truly need it.
• Learn from a tight‑knit group of experienced operators and product leaders, with strong mentorship and accelerated growth opportunities.
• Work at the intersection of product, strategy, and execution—this isn’t a ticket‑taker role; you’ll own outcomes.

• Compensation: competitive salary of $153,000‑$185,000 plus a meaningful stake in the company via equity, and 401k plan. The…