Solutions Delivery Senior Associate

Location: New York

** Group Overview:
** The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
** TP (Tullett Prebon)
** A world-leading intermediary in the wholesale financial and energy markets, Tullett Prebon seeks to maximise value for its clients' trading activities across voice, hybrid and pure electronic channels.

We offer broking services for a wide range of asset classes, including Equities, Credit, FX, Rates and Insurance Derivatives.

Across all asset classes, Tullett Prebon offers e-solutions to give clients the choice to enter prices and execute trades electronically and directly via one of our hybrid electronic trading systems, or to engage with brokers to help identify and negotiate trades.

ICAPICAP, part of TP ICAP group, provides a wide variety of execution and information services to wholesale market participants.

We offer broking services covering a wide range of asset classes, including Commodities, Credit, Equities, FX, Money Market Funds and Rates.
** Role Overview
** This role centres on managing technical client relationships and overseeing the end-to-end onboarding and integration of TP ICAP’s trading and post-trade services and front-end interfaces. It involves coordinating third-party vendor projects, platform upgrades, and client relocations, while ensuring seamless service delivery and compliance with internal policies. Acting as a key stakeholder in new initiatives, the role bridges IT and business functions, supports sales with technical expertise, and drives continuous improvement through risk analysis and product enhancement.

Strong documentation, project tracking, and client engagement are essential to maintaining operational excellence and strategic alignment.
** Role Responsibilities
*** Ability to manage multiple project deliveries simultaneously.
* Be able to coordinate and complete large-scale projects independently.
* Have a wealth of experience delivering client facing projects.
* Broad knowledge of trading platforms and how they are delivered.
* Guide less experienced team members on workload and provide knowledge transfer where required.
* Technical Client Relationship Management (CRM). Maintain a good working relationship with the TP ICAP client base. This includes external clients (Banks) and all levels of internal staff.
* Maintain up-to-date team delivery technical documentation and client contacts. Stored in a centralised location.
* Manage the client on-boarding experience with regards to all TP ICAP’s post trade services.
* Manage the client on-boarding experience with regards to all TP ICAP’s API’s (Trading, Market Data gateways).
* Assist the sales teams with any technical requirements (Client visits etc).
* Coordinate customer and internal application upgrades and new release across the TP ICAP hybrid trading platforms and associated systems.
* Maintain up-to-date team delivery technical documentation and client contacts. Stored in a centralized location.
* Identify projects to fill in gaps between IT and the business
* Client on-boarding tracking of projects and deployments using an off-the-shelf project management tool (Work Front).
* Coordinate 3rd party vendor projects including upgrades and new releases for both external and internal customers managing the workflow from start to production roll out. (ICE Link, RTNS, Markit Wire, Markit Serv, ION, Broadway Technology, Deal Hub etc.).
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