Technical Account Manager - Enterprise

Technical Account Manager – Enterprise

At Plaid, our mission is to unlock financial freedom for everyone. We build the future of fintech by powering the tools millions of people rely on to manage their financial lives. Plaid supports thousands of companies, including Venmo, SoFi, and Betterment, as well as many Fortune 500 firms and the largest banks, connecting users to their financial accounts across the US, Canada, UK and Europe.

• Work with Plaid’s most strategic Enterprise customers and collaborate as a technical expert to leverage Plaid technology and help them achieve business and technical goals.
• Own the post‑sales technical strategy and align customer roadmaps with Plaid’s roadmap.
• Identify opportunities to optimize customer integrations and drive adoption of Plaid’s latest technical features, aligning each opportunity to measurable outcomes such as increased conversion, error reduction or expanded coverage.
• Develop deep relationships with technical stakeholders ranging from engineers to CPOs/CTOs, ensuring Plaid remains a trusted partner.
• Advocate for customers internally, translating feedback into product insights and aligning customer priorities with Plaid’s product strategy.
• Serve as the escalation point for technical incidents that exceed normal support channels.
• Track customer integration health and feature adoption metrics, surfacing insights to improve product performance and influence future roadmap discussions.
• Collaborate with Account Managers to define, track and deliver quarterly technical account goals that grow and expand product adoption and customer value.

• 10+ years of client‑facing, technology‑focused experience combining business acumen and technical expertise; enterprise customer experience preferred.
• Experience managing customer relationships independently and executing technical strategies that enable success with new technologies.
• Demonstrated ability to connect technical solutions to business objectives, KPIs and revenue outcomes.
• Excellent project management and communication skills with the ability to explain technical details to both technical and non‑technical audiences.
• Deep understanding of APIs, databases, system infrastructure and architecture; experience with Postman, SQL and monitoring/logging dashboards is a plus.
• Self‑starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues.
• Ability to collaborate cross‑functionally with teams at all seniority levels and influence structure and process.
• Experience influencing technical decision‑makers and building trusted relationships with stakeholders at all levels, including C‑suite.
• Ability to work under pressure to meet deadlines and navigate unexpected roadblocks with a customer‑first attitude and strong empathy.

Compensation
: $127,680 – $220,800 a year. The target base salary for this position ranges from $127,680/year to $220,800/year encompassing all zones. The target base salary will vary based on the job's location.

• Zone 1 – New York City and San Francisco Bay Area
• Zone 2 – Los Angeles, Seattle, Washington D.C.
• Zone 3 – Austin, Boston, Denver, Houston, Portland, Sacramento, San Diego
• Zone 4 – Raleigh‑Durham and all other US cities

Additional compensation in the form(s) of equity and/or commission is dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision and 401(k). Pay is based on factors such as scope and responsibilities of the position, candidate’s work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Our mission at Plaid is to unlock financial freedom for everyone. We seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, age, military or veteran status, disability or other legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected]. Please review our Candidate Privacy Notice here.