Vice President, Client , NY

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 250+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting‑edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen.

Ad Age touted that “Known may be the ultimate example of a full‑service agency,” and honored us with top ten status on The Agency A‑List for 2024 & 2025, and as Ad Age’s Data & Insights Agency of the year for a record third year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like:
Emmys, Clios, Effies, Cannes Lions Awards, Pro Max Agency of the Year, Fast Company’s World Changing Ideas, Digiday’s 2025 Best AI Platform and Digiday’s Most Innovative Media Agency, to name a few.

We couldn’t create this award‑winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge‑hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world  offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

You’re a strategic advisor. A big thinker with a bias for action. You’ve spent the last several years helping clients solve complex business problems at the highest level and now, you’re ready to put that thinking into action in a fast‑moving, deeply collaborative environment.

As Vice President, Client Experience, you’ll bring your consulting acumen to an agile, innovative agency that’s rewriting the rules of brand engagement. You will work directly with visionary brands that expect more than the traditional agency experience — and you’ll lead them there.

This role isn’t about managing campaigns. It’s about driving business transformation, growth and impact. You’ll build strong, strategic partnerships with clients, helping them unlock new growth through forward‑thinking marketing solutions grounded in data, insights, and creativity.

You will be a leader on our Client Experience team and a key contributor to our agency’s strategic growth.

• Act as a trusted strategic advisor to senior clients, bringing a consultative lens to every engagement
• Lead and grow a portfolio of client relationships across industries and business challenges
• Identify client needs, define strategic approaches, and align Known’s capabilities to deliver integrated solutions
• Drive growth and expansion within key accounts through thoughtful client engagement and value delivery
• Mentor and lead a high‑performing team; foster a culture of insight, excellence, and strategic thinking
• Collaborate cross‑functionally with internal teams across data science, creative, media, and strategy to build and deliver breakthrough work
• Operate at the highest levels of client interaction — defining success, not just delivering on it

• 10+ years of professional experience, with a significant tenure at a top‑tier strategy consulting firm (e.g., McKinsey, BCG, Bain, Deloitte)
• Deep understanding of business strategy, with the ability to translate it into actionable marketing and customer experience plans
• Track record of building and managing senior‑level client relationships across complex engagements
• Proven experience leading cross‑functional teams and mentoring talent across disciplines
• Exceptional strategic thinking, communication, and presentation skills — you’re a storyteller who can connect data, insight, and opportunity
• Comfortable in a fast‑paced, entrepreneurial environment — and…