UX Researcher

Staff UX Researcher – Braintrust

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We’re looking for a curious and empathetic Senior UX Researcher who is passionate about understanding user needs. You’ll play a vital role in uncovering deep insights that inform the creation of user-centered experiences. Through a variety of research methods, you’ll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience.

Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process.

• Identify research opportunities that inform product and design strategy, scope project requirements, and clearly communicate your approach.
• Execute research studies from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality.
• Present compelling insights and recommendations to multiple teams and leaders across the organization that drive customer‑centric decisions.
• Understand how various research functions and data sources (e.g., market research, product marketing, analytics, etc.) contribute to the product development lifecycle, and integrate them into your own work.
• Act as a vital liaison between design, product management, and marketing teams.
• Champion the voice of the customer in workshops and design sprints by surfacing relevant findings, pitching research opportunities, and informing the evolution of our product and design strategy.
• Shape our thriving Experience Design community: advocate for user‑centric approaches, pilot new workflows, and explore best practices that evolve our craft.
• Demonstrate a growth mindset by actively seeking feedback, experimenting with new approaches, and working to expand your skillset.

• Bachelor’s degree + 4‑5 years (or Master’s degree + 3‑4 years) in user experience, design, research, or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive or Social Sciences; or equivalent project/portfolio experience.
• Experience across digital products and platforms, financial services and/or e‑commerce expertise an advantage.
• Experience with a variety of research methods and approaches in remote, field, and lab settings: card sort, tree test, diary study, in‑depth interview, unmoderated and moderated usability, concept testing.

Position may begin as a contract with the possibility of hiring.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Technology, Information and Internet