Telephony Services Lead

Telephony Services Lead –
EY

At EY, we’re all in to shape your future with confidence. Join EY and help to build a better working world.

We are seeking an experienced Associate Director to lead our Telephony Services team, consisting of Product Managers, Engineers, and Operations staff. This role will manage a global team and oversee all aspects of telephony services, including SIP (Session Initiation Protocol), e911 (Enhanced 911), project management, vendor selection, budgeting, SLAs, and continuous improvement.

• Team Leadership: manage and mentor a global team, fostering collaboration and continuous improvement, and support professional development.
• Telephony Services Management: oversee design, implementation, and management of all telephony services; own global telephony strategy; manage voice and cloud setups (SIP trunking, SBCs, Microsoft Teams Direct Routing, PSTN, Azure), on‑prem and cloud connectivity, and migrations from ISDN/MPLS to SIP.
• E911 Services: ensure compliance with regulatory requirements and internal policies.
• Project Management: lead telephony‑related projects from initiation to completion, ensuring timely delivery and budget adherence; collaborate cross‑functionally.
• Vendor Selection & Management: identify, evaluate, negotiate, and manage vendor contracts and relationships to meet SLAs.
• Budgeting & Financial Management: develop and manage the telephony budget, control costs, and recommend savings.
• SLA Performance Monitoring: establish, monitor, and enforce SLAs, implementing corrective actions as needed.
• Continuous Improvement: drive initiatives to enhance service delivery using data, trends, and emerging technologies.

• Bachelor’s degree in Information Technology, Telecommunications, Business Administration, or related field;
  Master’s preferred.
• 8+ years of telephony services management, focusing on SIP and e911.
• Proven global team and complex project management experience.
• Strong budgeting, financial, and vendor management skills.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Strong communication and interpersonal skills for effective collaboration.
• Relevant certifications (e.g., PMP, ITIL) are a plus.

• Competitive compensation: U.S. base salary range $138,200–$266,000 (varies by region); detailed ranges below.
• Comprehensive benefits: medical, dental, pension, 401(k), and paid time off.
• Hybrid work model: 40–60% in‑person expected for client‑serving roles.
• Flexible vacation and leave policy aligned with individual circumstances.

• U.S. all locations: $138,200–$266,000.
• New York City Metro Area, Washington State, California (excl. Sacramento): $165,800–$302,300.
• Individual salaries based on education, experience, skills, and geography.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or require accommodation, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, and then Option 1 for candidate queries, or email

EY accepts applications for this position on an ongoing basis. For those living in California, additional information is available via the provided link.

Are you ready to shape your future with confidence? Apply today.