Desktop​/LAN Engineer – Rochester NY

Learn about our enhanced Dox Risk Radar cyber security monitoring solution and vulnerability scanning.

Dox Electronics Inc. is looking to add a Desktop LAN Engineer to our team.

The ideal candidate will be responsible for providing Level I and Level II help‑desk support to employees that work from the office as well as from home or other remote locations. This is a support position in which you will work with a multitude of clients in all different industries. Every day is a different experience!

We love what we do, and we make a difference every day!

• We are security-focused!
• In business for 40+ years
• Average Engineer tenure of 15+ years – This may be your last job!
• Pet-friendly office
• Office Happy Hours
• Weekly company sponsored lunches
• Pool Table, Ping Pong, and Arcade games

• 100% paid medical for single
• 100% paid dental for single
• Paid vacations and holidays Position Responsibilities include but not limited to:
  • Keep systems up-to-date through operating systems upgrades.
  • Assist with the design, implementation, and ongoing support of new software and features.
  • Oversee troubleshooting for system errors.
  • Provide help desk support for day to day issues.
  • Provide support either by phone, remote access or site visits as needed.
  • Respond to IT issues; hardware maintenance, software, networking, etc.
  • Evaluate connectivity issues, equipment, and software.
  • Modify configurations, utilities, software, etc.
  • Set up equipment for new users.
  • Perform data backups.
  • Other responsibilities that may be assigned
  Skills and Experience:
  • A+ Certifications
  • Microsoft Certifications
  • Office 365 use and deployment
  • GCC High use and deployment
  • Experience with Azure Gov.
  • Working Knowledge of:
    • Microsoft Windows Operating System versions
    • Printer drivers and configuration
    • Common third‑party Applications i.e. Adobe, print drivers
    • Desktop WiFi troubleshooting
    • Citrix Xen Desktop a plus
    • Virtual Environments such as VMware and Hyper‑V
  • Other Professional
    
    Skills:
    • Articulate communicator, fluent in English with excellent listening skills
    • Self‑motivated and ambitious
    • Great written and oral skills
    • A team player who isn't a clock watcher
    • Must be detail oriented, precise, and accurate
    • Excellent skills in maintaining relationships with clients and other external parties
  • Physical Demands:
    • Normal demands associated with an office environment.
    • Ability to work on computer for long periods.
    • Ability to communicate with individuals by telephone, email and face‑to‑face.
    • Some travel may be required.
  Work Authorization:
  • US Citizenship or Green Card

  If you are interested in learning more or setting up an interview, please click "Apply Now" below or Call (585) 295‑1932.

  Dox performs assessments all over the USA and has a separate project team for remediation.