Implementation Specialist

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The role focuses on the implementation of the Grouper Applications and Medical Necessity (GAMN) product suite. You will coordinate client implementation activities, ensure standardized processes, collaborate with cross‑functional teams, and drive continuous improvement.

$/yr - $/yr

• Coordinate and support client implementation activities across the GAMN product suite.
• Ensure that the implementation processes are standardized, efficient, and aligned with best practices.
• Collaborate with cross‑functional teams including sales, development, and technical support to deliver high‑quality solutions and maintain strong client relationships.
• Lead client implementation projects from initiation through completion, ensuring timely delivery and client satisfaction.
• Define and maintain implementation processes and standards, incorporating best practices, lessons learned, and continuous improvements.
• Collaborate with the sales team to align implementation strategies with client expectations and business goals.
• Lead implementation kick‑off calls to establish project scope, timelines, and stakeholder roles.
• Configure access systems with advanced technical expertise to meet client‑specific requirements.
• Establish and monitor client support metrics to evaluate service effectiveness and identify areas for improvement.
• Analyze daily implementation backlog, both scheduled and unscheduled, to assess project volume and revenue impact.
• Advocate for the customer, log issues, and expedite escalation as needed following standard procedures promptly.
• Collaborate with Customer Care, Development, Marketing and Sales teams to address concerns identified by Solventum HIS clients.
• Track key performance indicators (KPIs); define improvement plans to increase client satisfaction.
• Manage support ticketing systems with expert‑level proficiency, ensuring timely resolution and documentation of client issues.
• Provide structured client feedback to development teams to inform product enhancements and roadmap planning.
• Stay up to date with industry changes and product updates; participate in corporate programs and comply with professional and quality standards.
• Maintain expert‑level understanding of the product release cycle and its impact on implementation planning.

• Bachelor’s Degree or higher (completed and verified prior to start) in Computer Science, Business or a related field from an accredited university with 8 years of experience, OR High School Diploma/GED or higher from an accredited institution and a minimum of 12 years of experience in Health Information, client services/client care work experience in a private, public, government or military environment.
• Familiarity with health care claims processing software and/or clinical classification methodologies is required.
• In‑depth knowledge of Software Development Lifecycle (SDLC).
• Knowledge of Electronic Medical Record (EMR) workflows, systems, implementation, and Medicare, Medicaid and Value‑Based Care methodologies.
• Attention to detail, proven analytical and problem‑solving skills with outstanding follow‑through.
• Excellent interpersonal and communication skills to translate technical details into business language for clients.
• Experience using collaboration tools to manage and communicate with remote teams and ability to work both independently and in partnership with team members in various parts of the organization.
• Knowledge of Solventum HIS product, especially Core Grouping Software (CGS) and Grouper Plus Content Services (GPCS) is desirable.
• Strong relationship‑building skills to work effectively with employees at all levels.
• Ability to manage multiple projects and deadlines effectively and adapt to changing priorities.
• Strong business acumen, strategic thinking, presentation skills, training skills, and creativity and innovation. Ability to find creative solutions and manage difficult situations with diplomacy.
• Strong teamwork and collaboration within the Product Owner and Client Solutions team as well as across departments/divisions; professionalism, sound judgment, dependability, and…