Salesforce​/nCino Scrum Master; Hybrid-Miami Lakes

SUMMARY: The Salesforce/nCino Scrum Master position will be responsible for supporting project teams in the delivery of high-quality products, features and/or services. This role requires knowledge of different agile frameworks (e.g., Scrum, Kanban, SAFE) as well as traditional project management principles and practices. The Scrum Master will advocate and support the Bank's Agile transformation, work closely with Product Owners, other Scrum Masters, and teams, and bring creative, strong communication, relationship‑building, and mentoring skills to the role.

• Guide and coach the team on how to use Agile practices and principles to deliver high-quality products and services to our customers.
• Drive teams to a high-performing level by recognizing areas of strength and improvement, and employing appropriate coaching.
• Influence and drive decision-making within the team, supporting organizational project or product teams.
• Work with coaches and other Scrum Masters to grow within the role.
• Contribute to the advancement and improvement of Agile practices within the organization.
• Facilitate and support all Scrum/Kanban events:
  Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Backlog Grooming.
• Resolve conflict and remove impediments and/or issues to assure successful delivery of product features.
• Promote and support the team and organization in achieving higher levels of agile maturity.
• Utilize creativity and out‑of‑the‑box thinking when addressing challenges or blockers.
• Build a collaborative atmosphere within and outside the project team to assure quality deliverables.
• Work with Product Owners to identify requirement shifts, changes, or pivots needed to meet requirements.
• Ensure costs align with the funding mechanism (budget).
• Adhere to and comply with applicable federal and state laws, regulations and guidance, including anti‑money laundering regulations such as the Bank Secrecy Act and the USA PATRIOT Act.
• Adhere to Bank policies, procedures, and complete required training.
• Identify and report suspicious activity.

Bachelor's Degree in Project Management or equivalent experience.

• 3–4 years of product or project development experience utilizing an agile framework.
• At least 5 years of traditional project management experience.
• Knowledge of Jira, Confluence, Service Now and Microsoft Office (other tools are a plus).
• Ability to create Kanban boards, gadgets, dashboards, and reports.
• Scrum Master certification or equivalent experience.
• Agile or project management certifications are a plus.
• Excellent communication skills; strong interpersonal, verbal and written abilities.
• Team management and mentorship experience.
• Self‑motivated with the ability to set and pursue goals.
• Ability to effectively direct and mentor junior team members.
• Strong customer service skills.

• Exemplifies and promotes Agile values and principles.
• Strong communication, facilitation, relationship‑building and coaching skills.
• Assertive, taking ownership when required.
• Knowledge of Agile frameworks (Scrum, Kanban, SAFE).
• Understanding of SDLC models and experience with traditional project management principles.
• Proficient in writing epics, stories, refinement, story splitting, velocity, retrospection, and other techniques.
• Strong planning and problem‑solving skills.
• Facilitates and manages meetings at multiple organizational levels.
• Strong documentation skills.

• Candidates residing in locations within Bank United's footprint may be given preference.