1st Line Support Desk Analyst

Our client is looking for a 1st Line IT Support Desk Analyst to join their Bradford based team. Responsibilities

• Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage.
• Maintain IT facilities, including multimedia and PCs to enable effective teaching.
• Rapid on-site response to SLA 1 problems in classrooms and other key areas.
• Deliver basic training for key services to all stakeholders on a one to one basis.
• Advise stakeholders on key corporate applications, including file access, One Drive, SharePoint etc.
• Active involvement in yearly refresh projects for on-site devices and network infrastructure.
• Ensure servicing and maintenance schedules are undertaken at the most operationally convenient times.
• Ensure the appropriate skills are upheld in the support team.
• Complete and file service tickets in the service desk system for self and team.
• Record major incidents, remedial activity and future actions.
• Manage access control, including Active Directory and other key systems.
• Ensure service resources are available where and when needed with appropriate skills across all teams.
• Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
• Carry out any other reasonable duties as requested by the IT Services Team Leader.

• MCP, MCSDT certification
• Full UK driving licence and access to own vehicle
• Supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices
• Microsoft Office, especially Outlook, Excel and Word
• Windows Desktop OS, networking, Siemens telephony, Active Directory and incident management systems
• IT security best practices
• Confident, clear and differentiated written / verbal communication to stakeholders at all levels
• Effective internal / external relationships with stakeholders and customers at all levels

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note:

Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Job Title:

1st Line Support Desk Analyst - 5248
Job Reference: 5248

Start Rite Business Centre
Broadland Business Park
Peachman Way. Norwich.
NR7 0WF

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