About Binghamton University
Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character – shaped by our mission, outstanding academics, facilities, and community life – promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty and staff thrive.
Working at Binghamton University is more than about having a great job – it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.
Binghamton merges rigorous academics, distinguished faculty who value cutting‑edge, and community‑engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high‑achieving student body represents diverse experiences from first‑generation college‑goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.
We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.
Job DescriptionBudget
Title:
Instructional Support Associate (SL-2)
Salary:
Commensurate with qualifications and experience
The primary role of the Operations & Infrastructure Technician is to provide support for the Binghamton University technical infrastructure. This includes:
- Provide network, telephony, and physical security (camera, door, and CCTV) support to the campus' remote sites
- Provide operational support for ITS‑managed spaces on the Health Sciences Campus and at remote sites, including campus IDFs and data center facilities
- Troubleshoot and repair networking hardware and Ethernet connections
- Troubleshoot and repair telephony hardware
- Troubleshoot and repair card access and key box hardware
- Assist with the installation, documentation, and maintenance of IDF UPS battery backup devices
- Assist with the configuration, installation, cabling, and documentation of infrastructure hardware
- Assist with ongoing infrastructure maintenance (i.e. hardware and firmware upgrades) across the enterprise network infrastructure at Binghamton University
- Handle RMA duties for infrastructure equipment as required
- Associate's Degree (or higher)
- At least 1 year of experience working in an Information Technology role
- At least 1 year of hands‑on experience in working with enterprise infrastructure equipment such as IP cameras, door access equipment, VoIP phones, or network switches
- At least 1 year of customer service‑related experience
- Availability for occasional after‑hours support (post 5 p.m.) and early morning maintenance (before 8 a.m.)
- Ability to bend, lift, and carry at least 30 pounds, and be able to work comfortably in closet‑type spaces
- Valid Driver's License to operate a vehicle in New York State
- Experience working with fiber optic‑based network connections
- Experience working with Ethernet
Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.
Additionally, please note that Binghamton University is not an E-Verify employer.
Offers of employment will be contingent upon successful completion of a pre‑employment background check and verification of degree(s) and credentials.
Binghamton University is a tobacco‑free campus.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).