Technical Writer

Job Description

Technical Writer – Join Alpine, an ITW company that provides a suite of proprietary software, engineering services, and equipment enabling customers to design, engineer, and fabricate structural building components (trusses & wall panels) using both light‑frame wood and light‑gauge steel materials.

In this role you will take full ownership of Alpine’s online Help Documentation platform, translating complex product functionality into clear, concise, and engaging content. You will work closely with Product Owners, developers, QA, and customer‑facing teams to ensure every feature is thoroughly documented and easy to use.

• Own Alpine’s online Help platform across several software products.
• Translate complex technical processes and workflows into clear, concise, and user‑friendly content.
• Monitor product Jira boards to identify and prioritize documentation needs.
• Coordinate with Product Owners and subject‑matter experts to gather accurate information and real‑world use cases.
• Maintain consistent publishing cadence and version control.
• Partner with product owners, developers, QA, and support to align documentation deliverables with release schedules.
• Contribute to evolving documentation standards and system enhancements.

• Hands‑On Product Expertise – Quickly learn complex software tools and accurately reflect real‑world use cases in your writing.
• Self‑Directed Execution – Proactively identify documentation gaps, manage multiple priorities, and meet deadlines with minimal oversight.
• Collaborative Communication – Skilled at extracting information from diverse stakeholders, resolving ambiguity, and integrating feedback.

• Experience using Alpine truss design software or similar strongly preferred.
• 3+ years of technical writing experience, preferably in software or industrial products.
• Excellent writing, editing, and organizational skills.
• Proven track record creating user manuals, online help, or knowledge‑base content.
• Comfortable working in a fast‑paced, agile environment and collaborating cross‑functionally.

State‑specific pay ranges are available, e.g., in Illinois $85,000–$105,000 for highly experienced candidates. Salary depends on qualifications, experience, and location.

ITW is an equal‑opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable law.

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