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Job Description & How to Apply Below
Brunswick Boat Group is seeking a dedicated and detail-oriented professional to support a multi-brand organization within focus area of leading a team of technical service professionals to deliver exceptional support to consumers and dealers in the marine industry. This role is responsible for managing technical experts, complex service and product cases, driving continuous improvement in product quality and design, managing escalated service issues, and ensuring high levels of customer satisfaction through data-driven service strategies and cross-functional collaboration.
The ideal candidate has a strong technical background, is organized, analytical, has teamwork mentality, good leadership and a passion for delivering outstanding customer service.
** At Brunswick, we have passion for our work and a distinct ability to deliver.
** Has strong leadership and capacity to work with internal teams to drive problem resolution and improvements.
Track and analyze customer satisfaction scores (e.g., CSAT, NPS) and implement action plans to improve service experience.
** Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.
*
* Required Qualifications:
10 years of experience in the marine industry, preferably in technical service, quality, PD&E or customer service.
Proven experience managing customer relationships and handling escalated service issues. Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities. Effective communication and interpersonal skills. Proficiency in CRM systems and service management tools.
Ability to interpret technical drawings and specifications. Knowledge of marine systems, components, and regulatory standards.
Preferred Qualifications:
Experience working with OEMs or aftermarket marine products. Familiarity with Six Sigma or Lean methodologies.
* Hybrid (in the office 2-3x per week)
The anticipated pay range for this position is $82,600 - $133,000annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.
At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found .Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people.
We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and
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