Founding Deployment Strategist

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world’s largest accounting and law firms, including EY, Grant Thornton, and Latham & Watkins, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.

Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We’re building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you’re passionate about transforming how people work and building a lasting company that explores the essence of time itself, we’d love to meet you.

Laurel is redefining how professionals track and value their time. As our Founding Deployment Strategist you’ll play a pivotal role in helping new customers get up and running on Laurel as quickly and smoothly as possible. This role is for someone who thrives at the intersection of operations, technology, and customer experience.

You’ll be the driving force behind our implementation motion—responsible for managing complex onboarding processes, partnering with our Solutions Engineering team on integrations, and serving as the quarterback who ensures customers reach Time to Value (TTV) fast. While you won’t be building integrations yourself, you’ll need strong technical fluency—especially around APIs and data workflows—to manage implementations effectively.

You’ll start by rolling up your sleeves to lead implementations hands-on, while also setting the foundation for how we onboard customers ’ll uplevel our onboarding strategy, establish scalable processes and improvements to our operational motions, and play a key role in shaping the future of our Technical Implementation function as Laurel continues to grow.

• Lead customer implementations end-to-end, owning all aspects of onboarding—from kickoff through go-live to ensure fast, high-quality Time to Value (TTV).

• Design and build Laurel’s implementation engine: define and document scalable processes, playbooks, and SLAs to drive consistent onboarding outcomes.

• Serve as the primary operational point of contact for new customers during onboarding, managing timelines, aligning stakeholders, and ensuring successful delivery.

• Partner closely with our Solutions Engineering team to coordinate technical integrations (you won’t build them, but you’ll understand the requirements and guide the process).

• Build strong relationships with customers’ project teams, including both business and technical stakeholders.

• Use your technical fluency (APIs, data flows, basic troubleshooting) to anticipate integration needs and translate customer requirements.

• Identify gaps in our current implementation processes and proactively lead improvements—whether that’s better tooling, documentation, internal workflows, or customer communication.

• Act as a leader, handling implementations yourself at first while laying the foundation to recruit, onboard, and mentor future Implementation Managers as Laurel scales.

• Collaborate cross-functionally with Sales, Product, Customer Success, and Engineering to improve the overall customer onboarding experience.

• 8+ years of experience in implementation, onboarding, technical project management, or customer-facing delivery roles—ideally in a high-growth B2B SaaS environment.

• Experience managing complex, multi-stakeholder onboarding projects at Enterprise customers with clear outcomes and fast-paced timelines.

• Strong technical fluency—you understand how APIs work, how data moves between systems, and how to troubleshoot basic technical blockers (but you won’t…