Principal Product Manager

Overview

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive.

But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around.

In time, this will drive quality up and prices down.

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

At Zocdoc, we’re building the best experience for millions of patients to find care easily. As the Principal PM for Search Experience, you will drive strategy for the category leading provider search solution. You’ll envision and define what a best-in-class search experience looks like, and you’ll partner with a strong group of engineers, designers, and cross-functional teammates to bring it to life.

This is a high-impact, high-visibility role at the forefront of healthcare and AI innovation. You will shape the product roadmap, oversee the full product lifecycle, and build a category-defining experience that makes it radically easier for patients to find the right care for them.

• A strategic product leader excited by the opportunity to build and scale search & discovery products in a complex, real-world domain like healthcare
• A builder who thrives in rapid growth environments and is passionate about launching innovative, user-first products
• A customer-obsessed thinker who can translate deep user insight and business objectives into a compelling product strategy
• A cross-functional collaborator who leads through influence and clarity, and brings partners along on the journey
• A coach and mentor who knows how to develop high-performing product teams and foster a culture of ownership, inclusion, and velocity

• Defining and driving the product vision and roadmap across all patient-facing search surfaces at Zocdoc
• Building, leading, mentoring, and growing a team of product managers
• Partnering closely with Engineering, AI/ML, Design, Marketing, Sales, BD, and Operations to bring high-quality features to market
• Championing and implementing best-in-class product development practices and team rituals

• 7+ years of product experience, ideally with 3+ years building search products
• Demonstrated success shipping complex, technical products that drive business growth
• Strong analytical and problem-solving skills, with the ability to synthesize data and make informed product decisions
• Exceptional communication and stakeholder management skills
• Startup experience as well as experience working with AI/ML technologies is a strong plus

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and Zoc Clubs to promote shared community and belonging
• Great Place to Work Certified

NYC Base Salary Range $182,000 — $275,000 USD

Zocdoc is the country’s leading digital health…