Business Partner- Global Operations

Overview

At Sony Music Publishing ("SMP"), we believe every voice matters. We are the #1 global music publisher, advancing the artistry of the world's greatest songwriters and composers for over 25 years. We keep songwriters at the forefront of everything we do, and design our suite of services to amplify opportunities, build connections, and defend their rights. Our roster benefits from an international team committed to providing support at every career stage.

From classic catalogues to contemporary hitmakers, history is always being written. We are a part of the Sony family of global companies. Learn more at

Here at Sony Music Group, we are shaping what's next in a way that creates impact. Forging powerful new ideas at the heart of music, technology, and culture that entertain and move people. This is your opportunity. Part of a global community, united by individual passion, rising to that challenge every day. Adapting at pace and supporting one another, inspired to influence the future.

For the benefit of you, our people; our creators, our business, and wider society too. Be a part of an organization that is creator first. Committed to fueling excellence and always imagining more, while fostering a supportive culture, one where we elevate each other and act responsibly.

The People Experience Business Partner (PXBP) – Global Operations is responsible for strengthening our internal capabilities and improving SMP's people experience processes by ensuring consistent, simplistic, and streamlined operations across the employee lifecycle. Key responsibilities include analyzing people data, optimizing workflows, maintaining data governance and compliance, and leading continuous improvement initiatives. This position functions as a strategic partner, connecting People Experience, Shared Services, IT, Finance, Legal, Compliance, other business units, and Sony companies to ensure the effective delivery of compliant and scalable HR solutions supporting global operations.

Partner with key stakeholders to ensure the following responsibilities are delivered with the highest level of service, detail and strategic planning.

• Manage and optimize the HRIS platforms, driving data integrity, privacy and system utilization across the business.
• Proactively manage and support system enhancements, testing, and documentation of HR processes.

• Prioritize the improvement of all current processes and the introduction of new ones that result in automated, streamlined and positive end‑user experiences.
• Analyze and improve people experience processes to align with global standards and local regulations.
• Conduct and respond to audits and ensure documentation and policy compliance in accordance with country‑specific labor laws.
• Collaborate with People Experience partners and shared service teams to harmonize policies and procedures across geographies.
• Explore opportunities for AI and other digital tools to enhance efficiency, scalability, and job enrichment.

• Administer, implement and improve employee life cycle processes including onboarding, transfers, exits, benefits administration, engagement, compliance, workforce planning and HR operations.

• Partner with Total Rewards to drive improvements related to processes, systems, and workflows including and not limited to:
  • Annual Salary Review
  • Internal and external market analyses
  • Benefits analyses

• Create and generate reports, dashboards, and scorecards.
• Prepare presentations and data insights for leadership and audits.
• Produce and analyze data reports, including essential people metrics.

• Serve as a point of contact for People Experience partners, people leaders, and employees.
• Facilitate education sessions pertaining to system enhancements and process improvements to raise awareness of new capabilities and functionalities.
• Liaise with external vendors and internal IT teams for system support and upgrades.
• Build strong relationships with global stakeholders to ensure service excellence.