Senior Employee Relations; NY

Senior Employee Relations (NY)

New York, NY

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.

Its portfolio includes iconic IPs such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30 countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

As a Senior Employee Relations
, you will serve as a trusted partner in building and maintaining a positive, fair, and legally compliant workplace culture across POP MART’s fast-growing North American operations. You will provide hands-on support in employee relations investigations, corrective action processes, conflict resolution, coaching managers, and driving consistency in policy and culture expectations.

This role plays a critical part in risk mitigation, ensuring our employment practices reflect both legal compliance and our values of integrity, collaboration, and respect. This position is in-person and will work out of POP MART’s NY office 5 days per week.

• Lead fair, thorough, and timely internal investigations into employee concerns, complaints, misconduct allegations, and policy violations.
• Support the management of employee performance issues, coaching managers through documentation, progressive discipline processes, and corrective action plans.
• Partner with HR, Legal, and Operations teams to assess ER risk, propose solutions, and execute remediation plans.
• Collaborate in the development, roll-out, and maintenance of HR policies and standard operating procedures across the U.S., Canada, and Mexico.
• Act as a resource to managers by advising on conflict resolution, performance management, and policy interpretation.
• Track ER trends, produce case reporting, and provide insights to identify training needs and organizational risk areas.
• Develop a case management system to maintain strong case documentation standards that support decision-making and legal defensibility.
• Facilitate and/or support training sessions for managers on topics such as investigations, time-keeping and attendance, workplace conduct, and progressive discipline.
• Assist with compliance-related audits and reporting as needed, ensuring alignment with federal, state, provincial, and local laws.
• Build trusted working relationships across all levels of the organization while maintaining strict confidentiality and high ethical standards.

• Bachelor’s degree in Human Resources, Business, Legal Studies, or a related discipline.
• 5-8 years of progressive HR experience, with demonstrated experience in employee relations, investigations, and performance management.
• Knowledge of U.S. employment laws (e.g., FLSA, ADA, FMLA, Title VII, wage & hour) and familiarity with Canadian or Mexican labor frameworks is a plus.
• Strong interviewing, documentation, and decision-making skills with exceptional attention to detail.
• Ability to confidently coach and influence managers and leaders at all levels.
• Proven success navigating high-volume ER issues in a fast-paced, multi-location environment (retail preferred).
• Proficiency in HRIS systems (Work Day preferred) and Microsoft Office Suite.
• Strong integrity, discretion, and commitment to handling sensitive information appropriately.
• Professional certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent preferred.

• Market-competitive compensation packages including: 401(k), health insurance,…