Senior Manager, HR Operations

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks?

You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Based on the specific needs and job requirements, this role will be working out of our Bombas HQ in New York City.

We’re looking for an experienced Senior Manager of HR Operations to join our People Team as a player-coach and in-house expert on HR Operations and Benefits, reporting directly to our Vice President of HR. This role blends strategic ownership with hands-on execution, overseeing benefits, HRIS, policy creation, maintenance and application, and maintenance and application of our compensation philosophy and pay bands.

You’ll lead one direct report and collaborate closely with HRBPs, Talent Acquisition, the Chief Communications Officer/Chief of Staff, Legal and Finance to deliver and maintain Bombas' internal HR infrastructure in a way that is compliant, competitive, and consistent with our values and culture.

Benefits Administration & Strategy

• Own administrative and strategic aspects of the company’s benefits program, including health & welfare, 401(k), wellness initiatives, and leave policies, partnering closely with our HRIS + HR services provider.
• Lead the annual benefits renewal and open enrollment process, from vendor partnership to employee communication and system configuration.
• Serve as the escalation point for complex employee benefits inquiries.
• Evaluate offerings for competitiveness and cultural alignment.
• Partner with brokers and providers to optimize plans and resolve escalated issues.

HRIS & Operations Management

• Serve as the primary system administrator and subject matter expert for our HRIS (Rippling), ensuring data accuracy, security, and building robust reporting and analytics capabilities.
• Lead the ongoing optimization of HR systems, including the integration of other modules such as performance management systems into Rippling.
• Drive process improvement initiatives across all People Operations functions, identifying opportunities to document, update, automate and enhance efficiency.
• Manage vendor relationships with our benefits brokers and HRIS provider.
• Train managers and employees on effective system use.
• Partner with Finance and Payroll for accurate, seamless processing.

Policy Creation & Compliance

• Develop, maintain, and help implement HR policies and procedures in partnership with Legal, ensuring they are clearly communicated and consistently applied.
• Serve as the HR partner to HRBPs & the Legal department on all compliance matters, proactively monitoring for changes in federal, state, and local employment laws and updating policies accordingly.
• Manage compliance requirements for all employee types (full-time, part-time, contractors) and oversee processes for leave of absence and unemployment claims.
• Provide guidance to HRBPs, managers and employees on policy interpretation and application.

Compensation Philosophy & Pay Bands

• Manage application, intake and maintenance of external compensation benchmarking to ensure competitive and equitable pay.
• Maintain and ensure application of the company’s compensation framework and pay bands, especially as it pertains to hiring, career advancements and ongoing communications.
• Partner with HRBPs and managers on defining process for maintaining + applying corporate + functional competencies across the organization

Leadership, Development & Cross-Functional Partnership

• Serve as project manager for cross-functional, HR-led initiatives
• Lead,…