Staffing & Community Engagement Manager; Yankee Stadium

Overview

LEGENDS GLOBAL Legends Global is the new force redefining excellence in sports, entertainment, and live events delivering the most comprehensive suite of services in the industry — combining unmatched commercial strategy with world-class venue management and event production. Legends Global provides end-to-end solutions that span venue development, event booking, global partnerships, hospitality, merchandise, and attractions. With a presence in more than 350 iconic venues worldwide, we offer data-driven strategies and unparalleled guest experiences on a truly global scale.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Join us as we continue to create legends!

Staffing & Community Engagement Manager is responsible for the coordination of staffing, new hire processing, and timekeeping functions with oversight from the Director of Human Resources. The position is heavily responsible for the recruitment and staffing of part-time seasonal staff, and consistently finding new and creative ways to attract hourly employees including partnerships with local community organizations, colleges/universities, etc. The role develops and maintains strong partnerships with management and ensures that the day-to-day administration of HR tasks are aligned with business needs.

The Staffing Manager builds proactive recruitment plans to ensure the venue is consistently staffed with strong hourly level talent to meet targeted staffing levels.

• Reviewing applications and resumes and scheduling interviews with hiring managers for final hiring decisions
• Processing new hire paperwork, onboarding & submissions of all background check and drug screen processes
• Build and maintain relationships with all surrounding communities and employment agencies
• Partner with operators to determine appropriate in-season and out of season staffing levels
• Partner with operations teams to create staffing plans to include labor costs and targeted levels; assist with scheduling part-time seasonal staff for all events
• Interact with staff and resolve low level/tier-1 staffing and employee relations issues; escalate issues to HR Associate and HR Director as needed
• Assist with and further develop event day employee check-in processes and procedures; develop and implement new staffing techniques to bring in a better quality and quantity of staff; explain all program details, meet with prospective new employees and schedule them for training classes, event days, and other programs as needed
• Assist with conducting new hire orientation and other operational functional training
• Professionally represent Legends with high integrity in community and industry organizations and events
• Work collaboratively with all operations and functional teams to provide a superior experience for our employees and guests; ensure compliance with Legends Operating Standards and HR policies to maintain brand integrity
• Develop a staffing plan considering evolving business needs; attract, select, onboard and retain a high performing, diverse workforce
• Partner with Customer Service Manager to execute and elevate the employee check-in process
• Other duties as assigned

• Bachelor’s Degree from a four-year College or University preferred
• Union negotiation, grievance and relationship maintenance experience required
• 4+ years of varied human resources and/or staffing experience, preferably in a high-volume environment
• Excellent customer service
• Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
• Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
• Ability to manage appropriate steps to get projects completed; strong abilities to organize people and processes; can create a plan for resourceful workflow
• Can manage people and resources to get projects completed; strong ability to multi-task and keep order
• Detail oriented and able to work independently and/or in a team environment
• Strong verbal and written communication skills
• Must have computer skills:
  Microsoft Word, Excel and Power Point
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays
• Experience in a union work environment preferred
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Must be flexible to work extended hours including all games and major…