Senior Manager, HR Operations

Overview

About Bombas: Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013 after the founders learned that socks are the #1 most requested clothing item at homeless shelters. For every pair sold, Bombas donates a pair of socks. The brand continues to innovate with socks, underwear, and t-shirts while making a positive impact on the communities where we live and work.

Job Title: Senior Manager, HR Operations

Based in New York City, this role works out of Bombas HQ and reports to the Vice President of HR. It blends strategic ownership with hands-on execution, overseeing benefits, HRIS, policy creation and maintenance, and the company’s compensation philosophy and pay bands. You’ll lead one direct report and collaborate with HRBPs, Talent Acquisition, the Chief Communications Officer/Chief of Staff, Legal and Finance to deliver and maintain Bombas' internal HR infrastructure in a compliant, competitive, and values-driven manner.

What you’ll be responsible for:

• Benefits Administration & Strategy
  • Own administrative and strategic aspects of the company’s benefits program (health & welfare, 401(k), wellness initiatives, leave policies) in partnership with our HRIS + HR services provider.
  • Lead the annual benefits renewal and open enrollment process, including vendor partnerships, employee communication, and system configuration.
  • Serve as the escalation point for complex employee benefits inquiries.
  • Evaluate offerings for competitiveness and cultural alignment.
  • Partner with brokers and providers to optimize plans and resolve escalated issues.
• HRIS & Operations Management
  • Serve as the primary system administrator and subject matter expert for the HRIS (Rippling), ensuring data accuracy, security, and robust reporting/analytics.
  • Lead ongoing optimization of HR systems and the integration of modules such as performance management into Rippling.
  • Drive process improvement across People Operations functions to document, update, automate, and enhance efficiency.
  • Manage vendor relationships with benefits brokers and the HRIS provider.
  • Train managers and employees on effective system use.
  • Partner with Finance and Payroll for accurate, seamless processing.
• Policy Creation & Compliance
  • Develop, maintain, and help implement HR policies and procedures in partnership with Legal, ensuring clear communication and consistent application.
  • Serve as the HR partner to HRBPs & Legal on compliance matters, monitoring federal, state, and local employment laws and updating policies accordingly.
  • Manage compliance requirements for all employee types (full-time, part-time, contractors) and oversee leave and unemployment processes.
  • Provide guidance to HRBPs, managers, and employees on policy interpretation and application.
• Compensation Philosophy & Pay Bands
  • Manage external compensation benchmarking to ensure competitive and equitable pay.
  • Maintain and apply the company’s compensation framework and pay bands, especially for hiring and career advancement communications.
  • Collaborate with HRBPs and managers to define processes for maintaining and applying competencies across the organization.
• Leadership, Development & Cross-Functional Partnership
  • Serve as project manager for cross-functional, HR-led initiatives.
  • Lead, mentor, and develop the People Operations Associate, delegating to foster growth and operational excellence.
  • Model strong communication and collaboration across the organization.
  • Partner with Head of TA, HRBPs, Legal, and Finance to align on people processes and ad hoc requests.
  • Deliver data-driven insights and recommendations to leadership.

• Strong knowledge of employment laws, compliance requirements, and compensation best practices
• Systems thinker with a project management mindset, capable of managing multiple priorities and driving complex projects to completion
• Excellent communication skills, able to explain complex topics (like benefits or compensation) clearly to diverse audiences
• Strong analytical skills with the ability to translate data into insights and recommendations
• A collaborative team player who is willing to help
• Belief in our…