People & Culture Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well.

If you're interested in creating inspiring moments of connection, consider joining our team.

You are a culture-builder who understands that an award-winning client experience is powered by an inspired and highly-engaged internal team. As our People & Culture Manager, you’ll be the heartbeat of our New York City market. You are a proactive partner who balances the art of employee relations with the science of operational excellence, ensuring our teams are empowered to deliver Convene’s hospitality-driven service.

Partnering closely with the Director of P&C, you will be the primary point person and dedicated champion for our on-site Operations teams. You’ll go beyond the tactical to identify the people‑trends that shape our strategy: from culture-building and engagement to data-driven retention. Whether you are navigating complex employee relations, fielding benefits inquiries, or leveraging our tech stack (Lattice, ADP Workforce Now, and Greenhouse) to optimize the employee journey, you will deliver data-driven solutions that fuel our growth.

By serving as a trusted advisor, you will bolster employee and manager satisfaction with People & Culture, ensuring our internal operations remain as sophisticated and frictionless as the meetings we host.

• Develop, implement, and interpret HR policies and procedures to ensure consistency and compliance with all federal, state, and local employment laws.
• Support and manage all aspects of employee relations across multiple sites, including investigations, conflict resolution, and disciplinary actions.
• Provide expert guidance and coaching to managers on employee relations issues, performance management, and difficult conversations. Conduct thorough and impartial investigations into employee complaints, harassment allegations, and other workplace issues, documenting findings and recommending appropriate resolutions.
• Proactively identify and address potential employee relations risks to maintain a positive and productive work environment.
• Maintain and update employee handbook and ensure legal compliance.

• Champion and evolve our company culture, fostering an environment of respect, inclusivity, and high performance across all locations.
• Develop and implement strategies to enhance employee engagement, satisfaction, and retention.
• Act as a trusted advisor and advocate for employees, promoting open communication and feedback channels.

• Identify training and development needs, and collaborate with operations and the L&D team to create and deliver programs that enhance employee skills, leadership capabilities, and career growth.
• Partner with the Talent Acquisition team in developing and executing strategies to attract and retain top talent for all levels of the organization.

• Have a proficient understanding of all employee benefits programs, ensuring effective communication and employee adoption of offerings.

• Alignment with CHG’s core values:
  Genuine, Relentless, Integrity, and Teamwork (GRIT).
• 2+ years as a hands‑on people generalist, allowing you to partner with cross‑functional teams to support and uplift the employee experience and culture.
• Demonstrated quantitative success as an HR Business Partner in a high‑growth environment.
• Raw talent in both IQ and EQ, with an emphasis on active listening and learning to make impactful and thoughtful decisions.
• A coaching approach to leadership and communication that promotes a positive and inclusive workplace culture.
• Exceptional communication (written and verbal) and interpersonal skills.
• A…