Career Advisor - PACE

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title:
Career Advisor

Location: 90-25 161ST Street Jamaica NY 11432

Benefit Classification:
Full-Time Benefitted

Position Type: FLSA - Non-Exempt

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believe that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.

We welcome applicants of all backgrounds, identities, experiences, and abilities.

We are seeking an experienced and mission driven Career Advisor to support individuals enrolling in workforce training programs. The Career Advisor guides individuals from initial inquiry through training completion and employment placement, ensuring each participant is fully supported on their path to long‑term career success. If you are looking to join our dedicated team as a Career Advisor, we want to hear from you!

• Conduct intake, eligibility screening, and career assessments for individuals interested in training programs.
• Develop individualized career plans and provide ongoing career coaching and case management.
• Complete and monitor daily attendance, training engagement, and participant progress.
• Support job readiness activities including resume development, interview preparation, and professional skills building.
• Maintain regular contact with participants from enrollment through job placement and retention.
• Collaborate with training partners, instructors, and employer engagement staff to ensure participant success.
• Enter assessments, attendance, service notes, and outcome data into the case management system in a timely and accurate manner.
• Provide referrals to supportive services as needed to remove barriers to participation.
• Develop and maintain relationships with tech employers, staffing firms, and internship host sites.
• Source paid and unpaid internship opportunities aligned with participants’ training and career goals.
• Match graduates to entry‑level tech roles (IT Support, Helpdesk, QA, digital operations, data roles, etc.).
• Prepare candidates for interviews and hiring processes.
• Track all employer engagement, internships, job placements, and retention milestones.
• Maintain accurate documentation in the case management system.

Activities are subject to change / be added to meet business needs with management approval.

• Bachelor’s degree in Human Services, Workforce Development, Education, Counseling, or equivalent experience.
• At least 3+ years of experience in case management, career advising, coaching, or workforce services.
• Strong communication, interpersonal, and organizational skills.
• Experience supporting diverse adult learners and individuals with barriers to employment.
• Proficiency with case management systems (Salesforce, SEAMS, etc.) preferred.

• Local travel may be required to attend orientations, meet with partners, or visit training sites.
• High-volume caseload with time-sensitive documentation and performance metrics.
• Fast-paced, outcomes-driven environment requiring strong multitasking and follow-through.

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us  are happy to assist and ensure you have an equal opportunity to apply.