Senior Manager, Employee Relations

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Chanel is looking for a Senior Manager of Employee Relations. The role will report to the Senior Group Director of Employee Relations and plays a critical role in supporting an organizational culture that promotes a human‑centered environment, allowing our employees to be at their best. This role will support employees and teams in exhibiting productive work behaviors and communications, facilitating effective dialogue between employees and management, resolving workplace conflict, conducting investigations into employment concerns and partnering with legal and benefits teams to process ADA workplace accommodations.

• Respond to and investigate employee issues and complaints; strategize with P&O Business Partners on appropriate corrective action and partner with the respective manager on implementation.
• Conduct inquiries into internal claims of discrimination, harassment and/or any perceived unfair treatment in the workplace as well as policy violations.
• Provide creative solutions to issues and work towards resolution based on knowledge of company policies, procedures and all state and federal labor laws and mandates.
• Provide individual coaching at all organizational levels related to performance, misconduct, and policy violations.
• Provide on‑call employee relations assistance to P&O leadership and managers; support conversations regarding performance, terminations, accommodations and other difficult issues.
• Provide policy interpretation as well as update/create policies as needed.
• Support legal team in responding to lawyers’ letters, agency claims, subpoenas, etc.
• Identify needs for training on P&O policies and procedures and work with learning and development to develop and implement.

• Building relationships across the House, understanding the environment and needs of employees
• Collaborating with other members of the P&O and Legal community, particularly HRGs and COEs.
• Training and development of employees and leaders on employee relations processes and practices

• Bachelor’s Degree
• Advanced Degree (Masters in HR or J.D.) preferred but not required
• Strong conflict resolution, mediation, research and investigative skills
• Ability to remain tactful, calm, balanced and persuasive in controversial and/or confrontational situations
• Understanding of employee lifecycle
• Excellent oral and written communication
• Proficiency in MS Office (Word, PowerPoint, Excel)
• Experience working with an HRIS, preferably Workday

• Minimum 7 years working in employee relations or related field, experience with retail environments preferred
• Partially Remote:
  Role requires a minimum of three days in‑person office presence at the New York City Office
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

• The anticipated base salary range for this position is $87,500‑$150K. Base salary is one component of the total compensation for this position. Other forms of variable pay may/will be offered for this position. Other components may/will include bonus potential, benefits, and/or perks.

• Wellbeing resources include dedicated paid time off for wellbeing (2‑week August Office Closure) and a Wellbeing fund
• Family and caregiving benefits (inclusive of parental leave, fertility support, Milk Stork, and  Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short…